Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift

Há 2 dias


Porto Alegre, Brasil Remote Jobs Tempo inteiro

Employer Industry: Managed Services Provider (MSP)

Why consider this job opportunity:

  • Salary up to $80,000, depending on experience
  • 100% remote work opportunity, offering flexibility
  • Comprehensive benefits including medical insurance, retirement plan, and PTO
  • Opportunity to assist in onboarding, training, and mentoring new team members
  • Work in a fast-paced environment with the chance to develop technical skills in Linux and AWS server management
What to Expect (Job Responsibilities):
  • Provide technical support for customers via phone, ticket system, or messenger
  • Address advanced Linux and AWS server management issues
  • Utilize critical thinking skills to identify and resolve technical problems
  • Maintain effective communication with internal and external channels
  • Monitor server alerts for performance issues and implement appropriate solutions
What is Required (Qualifications):
  • Minimum of 1 year of experience in customer service or technical support via phone or ticketing system
  • Experience as a System Administrator or End User of a Linux Operating System (e.g., Ubuntu, CentOS, CloudLinux)
  • Managed Services Provider (MSP) experience is required
  • Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
  • General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
How to Stand Out (Preferred Qualifications):
  • Strong troubleshooting skills in a fast-paced environment
  • Ability to multitask and adapt quickly to changes
  • Excellent communication, availability, and interpersonal skills
  • Open to working in a 24/7 support environment, including weekends

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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