Technical Customer Experience Specialist

Há 4 dias

Porto Alegre, Brasil beBeeCustomer Tempo inteiro

About Singular

Singular is a next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.

We partner with leading brands like Lyft, Warner Bros, Airbnb, Microsoft, and Zynga. With a strong product, growing customer base, and talented team, now is the perfect time to join us

The Role

We're looking for a Senior Product Support Escalation Engineer — a problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. You'll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.

Key Responsibilities:

  • Be the primary technical support contact for customers, partners, and internal teams.
  • Troubleshoot complex technical issues and drive resolutions.
  • Partner with Product, Engineering, and QA to improve product functionality.
  • Provide expert guidance on SDK integration and deployment.
  • Mentor team members with your deep technical expertise.
  • Advocate for customers by bringing feedback into product discussions.

Requirements:

  • 4+ years in technical product support (B2B/SaaS preferred).
  • Hands-on experience supporting software in production environments (Mobile & Web).
  • Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
  • Experience in mobile advertising analytics or AdTech is a plus.
  • Excellent problem-solving, analytical, and communication skills.

Benefits:

Work with world-class products

Be part of a fast-growing, innovative company

Collaborate with talented, global teams

A culture that values creativity, ownership & customer advocacy

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