
Technical Support Specialist
Há 6 dias
At the forefront of software support lies an exciting opportunity to take on a pivotal role as a Technical Support Specialist.We are seeking a seasoned expert in technical troubleshooting and customer service to join our team.
As a key member, you will be responsible for delivering exceptional support to clients, resolving complex technical issues, and collaborating with cross-functional teams to drive business outcomes.Your primary focus will be on providing top-notch assistance to our clients, fostering revenue growth, and enhancing customer satisfaction.Key responsibilities include:Delivering Level 1 customer support for industry-leading software productsTriage reported end-user customer incidentsWorking on technical issues and supporting the direct client feedback loop processAssisting in securing existing revenue through customer retention effortsProviding incident queue managementThis role offers the opportunity to grow professionally, gain experience in the energy sector, and contribute significantly to our organization's success.
We value candidates who possess excellent communication skills, basic computer proficiency, and expertise in Microsoft Office Suite.
If you're a self-motivated individual with a passion for customer service, we encourage you to apply.About the Role:We are dedicated to providing world-class remote resources to work alongside valued client teams.
Our mission is to offer talented professionals who enjoy tackling challenging projects, desire to expand their skills and experiences building software, and thrive in fast-paced team environments.
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