Customer Experience Leader

Há 3 horas

Porto Alegre, Brasil Bebeeescalation Tempo inteiro

The goal of an Escalation Manager is to ensure seamless customer experiences by leading critical issue resolution teams.This involves forming and managing cross-functional teams to resolve complex problems that impact business relationships and sales opportunities with key customers.As an Escalation Manager, you will collaborate closely with colleagues across different geographies to drive issue resolution and foster a culture of trust, accountability, and shared success.You will have a strong ability to influence and assign tasks effectively to drive all key objectives of critical accounts.A successful Escalation Manager must demonstrate exceptional judgment in risk management and problem mitigation, ensuring focused technical leadership and effective coordination and communication.The role demands proactivity, efficiency, and an unwavering dedication to continuous improvement and customer satisfaction.Key Responsibilities:Lead interdepartmental teams to resolve critical customer issuesCollaborate across geographies to solve big problemsDrive all key objectives of critical accountsEnsure focused technical leadership and effective coordination and communicationDemonstrate exceptional judgment in risk management and problem mitigation

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