
Sr. Special Projects Manager, Customer Experience and Business Trends
3 semanas atrás
The role will be a good fit if you:
- Are a self-starter, entrepreneurial and like working with ambiguity.
- Are interested in solving customer problems by diving deep into issues
- Are adept at managing competing priorities from different stakeholders and influencing them without authority
- Are hands-on in solving business problems and then identifying technology based solutions to fix these
- Have experience working with teams spread globally.
- Have experience working with the ecommerce seller space
- Have a good understanding of the prevailing laws and statutes in Brazil in the ecommerce selling space
Key job responsibilities
- Conduct a feasibility analysis for setting up foundational customer experience improvement capabilities
- Gain a deep understanding of operating environment, risks and challenges by liaising with cross-functional groups, including business teams, finance, sales, technology, support, fulfillment, and supply chain.
- Assist in building annual plans, goal delivery, and maintaining overall budget.
- Continuously provide contribution on innovating and improving processes driving simplification and automation across the team.
- Influence Amazon leaders to improve their current customer facing solutions for the specific customer cohort based on the studies delivered by the team.
- Collaborate with internal business partners to ensure project output is leveraged to its fullest extent.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer needs, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
BASIC QUALIFICATIONS
- Product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience as a product manager or owner
- Experience owning technology products
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
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