Associate Customer Success Manager
4 semanas atrás
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.
Your Mission: Associate Customer Success Managers are entrusted with a variety of UiPath’s customers from those that are starting up to some that need some help to scale their automation program. In this role, you will be working with stakeholders across all parts and levels of the business to drive increased adoption of UiPath and to improve the overall quality and maturity of its use. Your end goal is to ensure the customer is adopting, self-sufficient, and is creating business value from UiPath. You will work closely with UiPath’s Account Executives, Renewals Specialists, and other teams within UiPath as needed and manage a portfolio of small & mid-sized customers across the AMER region.
What you'll do at UiPath:
- Onboard new customers and maintain a cadence of regular customer engagement, sharing relevant content to ensure successful adoption and prevent churn risk
- Collaborate closely with Sales & Sales Engineering to scale and grow assigned customers, ensuring they realize value from the UiPath business automation platform
- Proactively suggest solutions to common customer challenges and escalate as needed to ensure their needs and issues are addressed
- Host webinars and ‘customer connect’ events
- Coach customers on UiPath best practices so they become increasingly self sufficient
- Regularly identify and develop new opportunities for UiPath that drive adoption and align to customers’ business needs and strategic goals
- Help drive customer references and case studies
What you'll bring to the team:
- 0-2 years career experience
- Bachelor or above Degree in Computer Science, Engineering, Financial, Supply Chain Management or Business Management
- Fluent written and spoken English, Spanish and Portuguese is required
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Strong communication and interpersonal skills with proven experience building strong internal and external relationships
- Basic knowledge, completed coursework or internship experience in any of the software like UiPath, SAP, Salesforce, or other RPA; ERP or CRM software is a plus
- Relevant work experience in a customer-facing, customer success, account management or strategic consulting organization is a plus
LI-LC1
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At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.
All applicants from United States have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).
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