Customer Service Specialist

Há 3 dias

São Paulo, São Paulo, Brasil Dow Tempo inteiro
At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
The Dow has an exciting opportunity for a Customer Service Specialist located in São Paulo (BRA).
You will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Marketing & Sales, Supply Chain, Manufacturing etc.) to meet company objectives.
Responsibilities:
- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically Key and Priority Customers with a high degree of complexity.-
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.- Maintains service levels according to business prioritization.- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.- Supports commercial strategies with Dow customers across multiple businesses.- Supports digital implementation.
Qualifications:
- Bachelor's degree.- 3+ years of relevant experience in similar roles.- Advanced English skills.- Intermediate Spanish skills.- SAP Sales and Distribution module experience.
Your Skills:
- Strong communication skills.- Understanding Customer Needs.- Critical Thinking.- Proactive Problem Solving.- Digital Transformation.- Organizing, Planning and Prioritizing Work.- Collaborative Spirit.
To apply:
- Sign in or create your

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