Sales Customer Success Engineer

Há 6 dias


São Paulo, São Paulo, Brasil GAP Electrical & Mechanical Services Limited Tempo inteiro

Customer Success Engineers (CSE) are responsible for customer technical health and the post-sales customer journey. They are our customers' primary technical point of contact, driving solution consumption via onboarding, adoption and maturity modeling, and value attainment. You will enable our customers' adoption of high-value product use cases and help integrate their HashiCorp tools into theirsoftware/development stacks. You will also mitigate on-time renewal risks by cementing the value of HashiCorp tools.
Given the nature of this role, we are looking for professionals with strong experience engaging U.S.-based clients and a solid understanding of the U.S. market. You will be expected to navigate client interactions with cultural fluency, align technical solutions with U.S. business expectations, and build trusted relationships that drive long-term success.

Your role and responsibilities

What you'll do:
Through continuous engagement, CSEs help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain
● Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growth
● Serve as a subject matter expert for our customers' usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
● Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application deliver and to help customers use HashiCorp tooling to drive measurable value-based outcomes
● Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer's needs
● Ensure the timely creation and upkeep of



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