Customer Services Lead Analyst

Há 5 dias

Rio de Janeiro, Rio de Janeiro, Brasil HMH Tempo inteiro
About us
HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.
HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.
Do you want to join our team?
At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.
Summary
Act as the primary point of contact with customers for all activities related to customer account from a fulfillment perspective for PCS product and service demands in the region;
Job Responsibilities- Manage all communications coming from and to the customer, making sure issues are addressed properly at the right level of the structure;- Work closely to the stakeholders on O&R, Field Services and Spares team on the supervision off undergoing processes execution for assigned customers;- Work closely to the Commercial team (Sales/ITO) teams and support them building stronger/long lasting relationships with customers.- Identify potential issues that may impact customer's project, resolve or escalate as necessary.- Proactively interface with HMHConnect, opening and following up cases inside Ask Drilling system, as well as managing the implementation of all EB - Engineering Bulletins and PNI - Product Notification of Improvement with customers.- Responsible to set up and lead discussion meetings and contract performance reviews.- Keeps detailed downtime records, calculates monthly scorecard, delivers invoice to customer and ensures payment is collected.- Coordinates with finance to track and monitor cost and complete margin reviews.
Required Qualifications
Education: Bachelor's degree from an accredited university or college on the engineering field (Electrical, Electronics, Mechatronics, Mechanical, Production or Petroleum)
Experience: Desirable at least 4 years with Drilling equipment and/or pressure control systems
Skills and Abilities:
Ability to drive issues to resolution, proactively interfacing internally within the structure and externally with customers.
Ability to lead cross functional teams.
Ability to explain difficult or sensitive information; works to build consensus.
Fluent in English

  • Tax and Accounting Analyst

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Noble Drilling Services Inc. Tempo inteiro

    Title: Senior Tax / Accounting AnalystDepartment: Remedy FinanceReports to: Senior Manager, Regional FinanceLocation: Macaé - Brazil- GL Accounts analysis and reconciliation and month end close- Tax Master data maintenance- Responsible for manual entries made by the department, not only by processing them in the system, but also to create them and analyze...

  • Customer Success Analyst

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Shape Tempo inteiro

    **About Shape**:**The impact you will have**:- Optimize the success of recurring customers, increasing satisfaction at each point of their journey, doing proper touchpoint of the work of correlated teams;- Monitor and contribute to the satisfaction, metrics, engagement, and retention of the customer portfolio, through available tools, proposing improvement...

  • Accounts Receivable Analyst

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Collective Hospitality Tempo inteiro

    Accounts Receivable Analyst - Contratação PJ Join to apply for the Accounts Receivable Analyst - Contratação PJ role at Collective Hospitality Accounts Receivable Analyst - Contratação PJ Join to apply for the Accounts Receivable Analyst - Contratação PJ role at Collective Hospitality Job Description: Accounts Receivable AnalystPosition: ...

  • Customer Success Analyst

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Shape Tempo inteiro

    **About Shape**:**The impact you will have**:- Optimize the success of recurring customers, increasing satisfaction at each point of their journey, doing proper touchpoint of the work of correlated teams;- Monitor and contribute to the satisfaction, metrics, engagement, and retention of the customer portfolio, through available tools, proposing improvement...

  • Customer Service Manager

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Eleven HR Tempo inteiro

    Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill setPosition:...

  • Sales & Supply Executive Lead - Brazil

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil World Fuel Services Tempo inteiro

    At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Onsite Support Analyst

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Schlumberger Tempo inteiro

    The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.- **In Junior Level...

  • Accounting Analyst

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Inside Higher Ed Tempo inteiro

    Join to apply for the Accounting Analyst role at Inside Higher Ed 1 day ago Be among the first 25 applicants Join to apply for the Accounting Analyst role at Inside Higher Ed Get AI-powered advice on this job and more exclusive features. The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall...

  • Billing Analyst

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Ottomatik Tempo inteiro

    OverviewWe are South and our client is looking for a Billing Analyst for a remote role. Our client is a dynamic and innovative digital marketing agency specializing in SEO and PPC advertising. The Billing Analyst will manage complex billing processes, ensure accurate revenue recognition, lead financial reporting, and drive process improvements to optimize...

  • Accounting Analyst

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil InsideHigherEd Tempo inteiro

    The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.At Howard University, we prioritize well-being and professional growth.Here is what we offer:Health &...