Field Support Engineer

3 semanas atrás

Salvador, Brasil Intellicene Tempo inteiro

Location: Brazil | Supporting CALA Company : Intellicene Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands-on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region. What you’ll do - Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware - Support video management, situational awareness, and dispatch solutions — onsite and remotely - Own technical issues end-to-end and coordinate with internal teams to resolve them fast - Travel to customer sites (up to 75%) for project deployment and delivering hands-on training - Manage the customer lifecycle from onboarding to long-term success - Drive product adoption through training, usage analysis, and practical guidance - Build strong relationships with customer stakeholders, from technical teams to executives - Identify upsell and expansion opportunities and work closely with Sales What you bring - Fluent Portuguese, Spanish, and English - Degree in Engineering, Computer Science, IT, or equivalent experience - Experience in physical security/video surveillance environments - Strong background supporting enterprise software in LAN/WAN environments - Solid networking knowledge (TCP/IP, LAN/WAN, Multicast) - Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN) - Customer-facing mindset with clear communication and presentation skills - Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365 - Willingness to travel frequently and handle shifting priorities Nice to have - 5+ years in customer-facing technical roles (support, professional services, pre/post-sales) - Relevant certifications (Cisco, MCSE, Project Management) - Experience reading SOWs and presenting to executive audiences If you enjoy being close to the technology and even closer to the customer, this role is for you.

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