Client Operations Manager

**About Us**:
**Talent is our World.**
At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.
Take the next step in your career journey and discover our exciting opportunities.
**The Role**:
**Client: Baker Hughes. Career Level 4. Hybrid in our clients' Rio de Janeiro, Brazil office.**
Our opportunity is your chance to lead a Talent Acquisition team to supporting hiring top talent for our client. If you have people management experience within Talent Acquisition, then, let's talk
You will be responsible for the recruitment delivery, relationship management and annual budget of a team of recruiters within a (large complex) client solution. You will support the Senior Manager in driving the achievement of the business area’s commercial and people strategy; managing their team to fulfil all contractually agreed quality thresholds.
You will spend their time providing line management and inspirational leadership to their team, driving engagement, retention and wellbeing. You will role model the AMS behaviours, drive succession planning and team/leadership development.
**Key Accountabilities**:
**What you’ll be doing**:
**Leadership**
- Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets
- Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations
- Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly
- Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions
**Client**
- Determine and manage optimal resource allocation to support the talent strategy of the business area
- Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures
- Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market
**Operations, Compliance and Finance**
- Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards
- Work closely with the Performance Management CoE to monitor the team’s Key Performance Indicators and forecasts. Identify trends and issues, and influence delivery strategy using data-led insights
- Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep
- Ensure team’s compliance to the AMS Risk Management Framework and Account governance framework, including the identification and management of risk
- Ensure team’s compliance with legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative requirements)
**Continuous Improvement**
- Support implementation of Continuous improvement plan in collaboration with Performance Management CoE
- Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team - including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account
**Skills & Experience**:
**You’ll need to demonstrate**:
- Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action
- Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)
- Experience managing a small team, demonstrable ability to manage, coach and develop direct reports
- Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation
- Agile in response to change or uncertainty - able to cope with and lead a small team and client through significant change
- Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
- Subject matter expertise

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