Director, Latam Customer Outcomes Go To Market

Director, LATAM Customer Outcomes Go To MarketPay CompetitiveEmployment type Full-TimeJob DescriptionReq#:
JB At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.What you get to do in this role:
As a ServiceNow Customer Outcomes Director, you will be responsible for the sales team that sells a portfolio of service products and offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product adoption services, and training. The customer outcomes team ensure successful implementation and adoption.Build a team of Services Sales Executives to drive rapid new business sales growth in the regionBuild and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the regionActively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunitiesRecruit, coach and mentor team members to drive excellenceDevelopment of territories and quota for the sales team and effectively communicate to set performance expectations within the teamManage and report accurate forecast and pipeline to the businessAchievement of annual sales goals on a quarterly and annual basis is requiredEngage and align effectively in C-level meetings in order to properly understand customer business requirementsBuild effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive teamRetain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experienceCollaborate with “inside” and “outside” (Digital, Field, and Partner) sales team members to develop and execute success, adoption services and training sales opportunities within a designated territoryParticipate in all district activities to develop a programmatic approach to create, manage, and close pipeline of opportunities commensurate with achieving assigned services quotasProactively create new Services opportunities (Impact, Adoption Services, and Training) in both new and installed base customersLead services sales opportunities in collaboration with our Commercial

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