Customer Success Specialist
4 semanas atrás
About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. The Role Beeslink 3P Customer Success Specialist is responsible for driving the adoption and success of Beeslink within a defined portfolio of 6–8 external partners. This role ensures that partners extract maximum value from Beeslink, with a focus on seamless implementation, feature utilization, and sustained commercial outcomes. Reporting to the Beeslink 3P Commercial Manager, the Specialist plays a hands-on role in executing the partner journey, from onboarding through adoption, while serving as the daily interface between partners, internal teams, and the product roadmap. This is a unique opportunity to work at the intersection of commercial operations and technology, ensuring Beeslink becomes a key driver of efficiency and growth for our partners. Come and make an IMPACT What you'll do Manage end-to-end onboarding and success journey for 6–8 Beeslink 3P partners. Execute partner anatomy mapping, onboarding plans, and initial adoption milestones. Support comm. activation alongside the Commercial Manager, ensuring clear alignment with KAMs and BU stakeholders. Drive consistent usage of Beeslink features (PO upload, cart management, service level visibility, etc.). Identify opportunities to improve partner adoption and escalate needs into product and commercial teams. Track and report partner KPIs (orders, GMV, adoption levels, feature penetration). Serve as the first line of support for partners, solving issues proactively and escalating when necessary. Contribute insights for monetization models based on observed partner maturity and usage. What you'll need University degree in Business Administration, Marketing, Information Systems or related fields; Solid experience in CPG, retail, customer success, or B2B digital platforms. Strong interpersonal and relationship management skills. Hands-on approach, with ability to quickly master new digital tools and platforms. Organized and structured, capable of managing multiple priorities and stakeholders. Analytical mindset, comfortable using dashboards and datasets to track performance. Proactive problem-solver, curious and eager to anticipate partner needs. Exposure to tech, SaaS, or digital products preferred. Advanced Excel skills; familiarity with BI tools is a plus. What Success looks like in the role High adoption and active usage of Beeslink across assigned partner portfolio. Achievement of adoption milestones and partner GMV contribution targets. High partner satisfaction (NPS) with low churn and fast time-to-value. Smooth execution of onboarding, with issues identified and resolved promptly. Recognized as a reliable point of contact by both partners and internal teams. What We Offer Performance based bonus* Attendance Bonus* Casual office and dress code Days off* Health, dental, and life insurance Discounts on Ambev products* School materials assurance Language and training platforms Seniority level Mid-Senior level Employment type Full-time Job function Consulting Industries IT Services and IT Consulting Food and Beverage Services #J-18808-Ljbffr
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