Implementation Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro
Overview

Integrated Media Group is seeking an experienced Salesforce Implementation Project Manager to lead complex Salesforce implementations, focusing primarily on Sales, Service, Financial Services, and Marketing Cloud Account Engagement. In this role, you will leverage extensive Salesforce Administration and project management experience to deliver high-impact solutions for clients, ensuring alignment with their business processes and objectives.

Key Responsibilities
  • Lead end-to-end Salesforce implementation projects, from initial discovery and solution design through configuration, integration, testing, and user training.
  • Serve as the primary point of contact for clients, building and nurturing long-term relationships while consistently managing expectations and delivering exceptional client experiences.
  • Collaborate closely with clients to capture business requirements and user stories, offering expert guidance on Salesforce best practices and strategic optimizations.
  • Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
  • Proactively communicate with stakeholders regarding project progress, risks, and solutions, ensuring transparency and alignment at all stages.
  • Review statements of work with clients and ensure projects are delivered on time and within budget.
  • Identify out-of-scope requests and address with clients to determine budget, additional costs, and impact on timelines.
  • Manage a portfolio of 15-25 open Salesforce projects.
  • Oversee data management activities including imports, exports, and updates, ensuring data integrity throughout the project lifecycle.
  • Configure and manage Salesforce users, profiles, permission sets, custom objects, fields, and page layouts tailored to client needs.
  • Design and implement advanced Salesforce Flows, automated processes, and customized reports and dashboards to optimize client operations.
  • Lead the implementation and configuration of Salesforce integrations, including native AppExchange solutions and third-party applications.
  • Provide expert-level Salesforce user support and conduct targeted training sessions for client teams, promoting CRM adoption and best practices.
Qualifications & Requirements
  • Minimum of 2-4 years of Salesforce administration experience, with at least 2 years in a project management role.
  • Deep understanding of sales processes, pipeline management, and the full project lifecycle.
  • Proven expertise in developing and managing Salesforce automations and Flows.
  • Demonstrated success in leading complex, multi-phase Salesforce implementations in a fast-paced, client-centric environment.
  • Exceptional organizational, time-management, and prioritization skills with keen attention to detail.
  • Strong technical aptitude with the ability to analyze complex problems and deliver innovative solutions.
  • Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
  • Self-driven and resourceful, with the capacity to work autonomously and lead cross-functional teams.
  • Proven track record of delivering projects on time and within scope while maintaining high client satisfaction.
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