Project Manager

2 semanas atrás

São Paulo, Brasil Tidal Tempo inteiro

Commitment: Full-time (Approx. 40 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent. About This Role: We are seeking a performance-driven Project Manager to oversee and execute multiple client projects. This role requires strong project execution, risk management, and client relationship-building to drive measurable results . You will be responsible for ensuring project success by meeting key performance indicators (KPIs) such as on-time delivery, client satisfaction, and process efficiency . Key Performance Responsibilities: Project Planning & Execution Lead at least five concurrent projects , ensuring 95%+ on-time completion within budget while maintaining quality standards. Cross-Functional Coordination Manage collaboration with internal teams (Data Analysts, Engineers, Sales) to ensure seamless execution and zero workflow bottlenecks . Client Relationship Management Act as the primary contact for clients , ensuring at least 90%+ client satisfaction through proactive communication and issue resolution. Stakeholder Communication Conduct weekly project status meetings with clients, providing clear updates and reducing escalations by 25% . Risk & Change Management Identify risks early and implement mitigation strategies, ensuring zero critical project failures and 100% adherence to scope changes. Process Optimization Identify inefficiencies and implement improvements to reduce project turnaround times by at least 15% . Performance Monitoring & Reporting Track project performance metrics, maintain 100% accurate documentation and generate actionable insights for continuous improvement. Budget & Resource Management Optimize resource allocation to maximize efficiency and reduce costs by at least 10% per project. Client Success & Retention Develop strategies to improve customer retention, contributing to a minimum of 90% repeat business from existing clients. Post-Project Evaluation Conduct project reviews to capture lessons learned and implement best practices, improving future project success rates by at least 20% . Software/Platforms/Tools: Project Management: Asana, Jira, Trello Qualifications: At least 3-5 years of freelancing experience, ideally in project management within a B2B startup or marketing agency. Strong ability to manage multiple high-priority projects while maintaining key performance targets . Expertise in Agile methodologies and project management best practices. Exceptional organizational and time-management skills, with a track record of delivering measurable improvements . Strong verbal and written English communication skills for client and team interactions. Experience in risk management, stakeholder coordination, and customer success strategies. Proficiency in project management tools like Asana, Jira, or Trello. PMP certification or equivalent project management qualification is a plus. Proven ability to analyze project performance and implement improvements to drive efficiency. #J-18808-Ljbffr

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