Capacity Planning Analyst

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
**Responsibilities**:
- Plan making: contribute to the maturation of the global trust and safety capacity allocation model; deliver the capacity forecast on a regular basis;
- Capacity delivery coordination: help manage capacity delivery schedules and use data-driven analysis to model various deployment scenarios and ensure right-sized fulfillment in an efficient manner;
- Tool creation: work with both platform PM and developer teams in the design of capacity monitoring and reporting tools;
- Modeling: work with data analytics team to improve capacity forecast models;
- Become an expert on quality and efficiency metrics to make data-driven recommendations;
- Perform ad-hoc region or issue level analyses to determine the best allocation of capacity;
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role;
- Resilience and commitment to self-care to manage the emotional demands of the role.
**Qualifications**:
**Required Experience and Skills**:
- Bachelor's Degree in Business, Mathematics, Economics, supply chain management or quantitative field;
- Solid work experience in an analytical role (including business/financial/data analysis, market research, etc.);
- Strong critical thinking and analytical reporting skills;
- Thrives in a fast paced work environment juggling multiple priorities;
- Excellent communication skills, both written and verbal;
- Mandatory Advanced / Fluent English level.
**Desired Experience/Skills**:
- Knowledge of content moderation or call center operations preferred, but not required;
- Experience in capacity management, planning, forecasting, and scheduling is a plus.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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