Revenue Operations Team Manager
3 semanas atrás
Overview
We are seeking a highly analytical and execution-driven Revenue Operations Manager to lead our revenue operations strategy for the Individual Doctors segment (B2C2B). This role will oversee the entire revenue lifecycle across Marketing Ops, Sales Ops, and Customer Success Ops, ensuring alignment, efficiency, and growth across each stage of the customer journey. As part of Doctoralia, the leading digital healthcare platform in Brazil and part of the Docplanner Group, you will enable data-driven decisions, optimize operational processes, and ensure seamless execution across go-to-market functions.
Responsibilities- Own the end-to-end revenue operations strategy for the Individual Doctors segment
- Partner with Marketing, Sales, and CS leadership to design, execute, and optimize lead-to-revenue processes
- Build and maintain dashboards, KPIs, and forecasting tools to track funnel performance, conversion rates, and growth drivers
- Lead systems and tooling enhancements (CRM, marketing automation, customer platforms) to enable scalability and visibility
- Identify operational bottlenecks and lead cross-functional initiatives to solve them
- Create lead scoring, routing, and segmentation logic to improve acquisition efficiency
- Design playbooks and workflows to drive adoption and retention across the funnel
- Ensure governance, data hygiene, and operational rigor across revenue platforms
- Bachelor’s degree in Business, Engineering, Economics, or similar (MBA is a plus)
- Solid experience in Revenue Operations, Sales Operations, or Growth Operations roles
- Experience managing cross-functional revenue funnels (Marketing → Sales → CS)
- Proficiency in CRM (HubSpot, Salesforce, or Pipedrive), BI tools (Looker, Tableau), and Excel/Google Sheets
- Strong analytical and modeling skills (SQL or data querying is a plus)
- Fluency in Portuguese; business English required
- Analytical Thinking: Able to interpret data to inform strategy and drive decisions
- Revenue Orientation: Understands the full funnel impact of operations on growth
- Process Optimization: Passion for reducing inefficiencies and building scalable systems
- Collaboration: Skilled at aligning cross-functional stakeholders and driving action
- Ownership Mentality: Bias toward execution and continuous improvement
- Working hours are from Monday to Friday, 9 am to 6 pm
- Banco de Horas (compensatory time off)
- Food/Market Voucher with iFood card
- Medical, Dental, and Group Life Insurance
- Pet Plan
- StarBem for mental health and well-being
- iFeel app for emotional comfort
- Gympass for you and up to 3 people
- Creditas: Payroll loan services (eligible after 6 months)
- Stock Options (eligible after 6 months, with 5-year vesting)
- Birthday Day Off
- Daycare Assistance
- Partnership Club with discounts for education and language services
- Referral Program up to R$600 per successful hire (stays 6+ months)
- Time-off: bereavement, wedding, and parental leave provisions
- Mid-Senior level
- Full-time
- Other
- Technology, Information and Internet
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