Sales Operations Manager

Job Title : Sales Operations ManagerDepartment : OperationsReports to : COOAbout LunaJoy LunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.Job Overview We are looking for a highly analytical and strategicSales Operations Manager to support our sales team by optimizing processes, improving efficiency, and driving revenue growth. This role will be responsible for managing sales operations, analyzing performance metrics, and ensuring that our sales team has the tools and insights they need to succeed.As part of the LunaJoy team, you will play a vital role in directly contributing to the support of one million women's mental health journeys through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.Key Responsibilities: Sales Process Optimization Develop, refine, and streamline sales processes to improve efficiency. Ensure alignment between sales, marketing, and customer success teams. Implement best practices for pipeline management and forecasting. Sales Analytics & Reporting Monitor and analyze key sales performance metrics (e.g., conversion rates, revenue growth, sales cycle length). Generate reports and dashboards to provide actionable insights for leadership. Conduct data-driven decision-making to identify opportunities for improvement. CRM & Tools Management Oversee the implementation and maintenance of CRM systems (e.g., Salesforce, HubSpot, Go High Level). Ensure data integrity and consistency within sales tools. Identify and integrate new technologies to enhance sales operations. Sales Enablement & Training Provide training on sales tools, processes, and best practices.Collaborate with the sales team to ensure they have the necessary resources to close deals. Work with leadership to develop sales incentive programs and compensation structures. Forecasting & Planning Support leadership with sales forecasting and strategic planning. Work closely with finance to align revenue projections with business goals. Identify trends and insights to help refine go-to-market strategies. Qualifications and Skills: Bachelor’s degree in Business, Marketing, or a related field. 3+ years of experience in sales operations, revenue operations, or a related role. Strong proficiency in CRM tools (e.g., Salesforce, HubSpot, Go High Level, Zoho). Excellent data analysis and reporting skills (Excel, SQL, BI tools like Tableau, Looker, or similar). Strong understanding of sales processes, pipeline management, and forecasting. Exceptional problem-solving skills with a strategic mindset. Ability to work cross-functionally and collaborate with multiple departments. Strong communication and leadership skills. Experience with Go High Level (GHL) is required. Ability to thrive in a fast-paced, mission-driven startup environment. Nice to Haves: Experience with sales automation tools (Outreach, SalesLoft, Gong). Knowledge of SaaS sales models or B2B sales operations. Understanding of revenue operations (RevOps) and sales compensation structures. Experience in scaling sales teams in a high-growth environment. Familiarity with the healthcare or mental health services industry. Why LunaJoy? Mission-Driven Purpose : Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities. Flexibility & Work-Life Balance : We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere. Collaborative & Inclusive Culture : Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role. Rewarding Compensation : We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space. Compensation & Benefits: Compensation Range:$2,500 USD per month based on the individual's location, experience, qualifications, and applicable federal and state minimum wage requirements. Access to educational resources and a supportive community of like-minded professionals. Interview Process HR Screen :The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with LunaJoy’s values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role. Second Phase with Hiring Manager :Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to LunaJoy’s mission. Offer Stage :After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision. Onboarding & Training :Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about LunaJoy’s systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one. At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work. #J-18808-Ljbffr