Sales Operations Manager

Sales Operations Manager

A Sales Operations Manager is a senior executive leader with ultimate oversight of the operation. This role is for a highly self-motivated individual who is driven to achieve results and grow a large organization. You'll thrive in a constantly changing and fast-paced environment, dealing with different and complex challenges at a strategic level. As a leader of leaders, you must be a champion for both personal and professional development, inspiring your team managers and the entire operation to embrace change and aim for excellence. This role requires resilience and a strategic mindset to deal with high-stakes challenges and lead through change.

In this role, you will:

• Strategic Oversight: Develop and execute the strategic vision for the entire operation, ensuring all teams and managers are aligned with high-level business objectives and world-class Sales Operations methodology.
• Sales Operations Excellence: Drive continuous improvement and scalability in all sales processes, systems, and data flow to maximize efficiency and support revenue growth.
• High-Ranking Stakeholder Management: Deal directly with high-ranking stakeholders, present business reviews, strategic initiatives, and performance forecasts with a clear, solution-oriented narrative.
• Fast Action & Adaptability: Take swift, critical decisions to address major operational challenges and adapt quickly to market and business changes.
• Leadership & Mentorship: Lead and mentor a team of Team Managers, providing them with the strategic guidance and support needed to succeed.
• Open to Feedback & Collaboration: Cultivate an environment of open communication and continuous improvement, actively seeking and implementing feedback from all levels of the organization to enhance operational performance

Work model: On Site

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Sao Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Bachelor's degree
• Experience & Executive Leadership: You'll need senior leadership experience in an operations management role or higher. This role requires the ability to oversee an entire operation and provide strategic direction.
• Stakeholder Management: You'll have a proven track record of dealing directly with high-ranking stakeholders, navigating complex corporate environments, and managing expectations.
• Adaptability & Action: You must be able to adapt quickly and take fast, decisive action to address major operational challenges. You'll also be comfortable leading with a high degree of seniority and strategic vision.
• Openness to Feedback: You'll be open to feedback and can foster a culture of open communication and continuous improvement within your teams.
• Language Fluency: Advanced English and full professional fluency in Portuguese are required.
• Strategic & Analytical Skills: You'll possess exceptional strategic thinking, problem-solving, and analytical skills, with a focus on long-term business goals.

These will help you stand out

• Digital marketing certificate.
• Google Ads experience/knowledge.
• Change Management: You have a strong background in leading and implementing large-scale change management initiatives within an organization.
• Financial Acumen: You can comfortably manage a budget and have a deep understanding of financial metrics, including P&L responsibility. You can connect operational decisions to the company's bottom line.
• Strategic Relationships: You excel at building and maintaining relationships with high-ranking internal and external stakeholders. You are a trusted advisor who can influence strategic decisions.
• Proactive Risk Management: You can anticipate potential risks and challenges before they materialize and develop proactive mitigation strategies.
• Proven Executive Leadership: You have a track record of leading an entire business unit or department and delivering exceptional results.

Please, upload your resume in English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.