Outsourcing Sales Operations Senior Manager

About the role

The Outsourcing Sales Operations Senior Manager is the most senior leader on the ground, with ultimate accountability for the efficiency, strategy, execution and reporting to the client of all sales-related operations. This is a highly strategic and executive-level role that requires a sharp focus on data, processes, and systems that enable revenue growth. The ideal candidate is a resilient and decisive leader who thrives in high-stakes environments, ensuring the sales organization has the tools and insights needed to excel. This role demands a self-motivated professional with an unyielding desire for both personal and organizational development, constantly tackling complex, multifaceted challenges.

In this role, you will:

Outsourcing Sales Operations Leadership: You will provide overarching strategic direction for all outsourcing sales-related operations, making high-level decisions that impact business outcomes and ensuring the sales organization is optimized for efficiency.

High-Level Escalation Management: You will be the final point of contact for all major escalations, making critical, often difficult decisions to resolve issues and mitigate risk.

Process & Systems Optimization: You will be accountable for the design, implementation, and maintenance of scalable sales processes and systems, leveraging technology and automation to streamline workflows and improve productivity.

Performance Analysis & Insights: You will conduct deep analysis of sales data to uncover trends, identify bottlenecks, and provide high-value insights to sales leadership. You'll translate complex data into actionable strategies that drive a performance culture.

Forecasting & Planning: You will lead the sales forecasting and planning processes, ensuring accuracy and providing leadership with a clear view of business risks and opportunities.

Cross-Functional Collaboration: You will partner with operational leaders, BI, and other departments to ensure alignment between sales and broader business objectives.

Mentorship & Development: You will mentor and guide your management team (including Ops Managers), fostering a culture of excellence and a strong leadership pipeline.

What you need to have to be considered:

Experience & Executive Acumen: You will need senior leadership experience in a outsourcing sales operations, outsourcing business operations, or similar management role. This position demands a proven ability to lead a business unit and navigate complex corporate environments with ease.

Resilience & Decision-Making: You will have a proven track record of making swift, critical decisions under immense pressure and demonstrating exceptional resilience in challenging situations.

Strategic & Analytical Skills: You will possess a sharp strategic mind and the ability to analyze complex data to forecast risks, identify opportunities, and make informed decisions that drive the business forward.

Language Fluency: Advanced English and full professional fluency in Portuguese are required for effective communication with a wide range of stakeholders.

Dependable & High-Achieving: You are a dependable, reliable, and highly motivated professional with an unwavering commitment to achieving excellence.

These will help you stand out:

Outsourcing Sales Operations Expertise: You have a documented history of leading entire outsourcing sales operations departments to unprecedented levels of efficiency and productivity.

Executive Presence & Influence: You possess exceptional communication and negotiation skills that allow you to effectively influence and build trust with stakeholders.

Technology Acumen: You have advanced experience with CRM systems, business intelligence tools, and sales automation software.

Change Management: You're a visionary who not only embraces change but also leads and implements large-scale sales process transformations

Change Management & Innovation: You're a visionary who not only embraces change but also leads and implements large-scale transformation initiatives to keep the organization ahead of the curve.

Financial Expertise: You have a deep understanding of financial metrics, including P&L management, budgeting, and forecasting. You can seamlessly connect operational performance to the company's financial health.

Executive Presence & Influence: You possess exceptional communication and negotiation skills that allow you to effectively influence and build trust with stakeholders.

Proactive Risk Management: You can anticipate and mitigate strategic risks before they materialize and develop proactive contingency plans.

Proven Executive Leadership: You have a documented history of leading entire business units or departments to unprecedented growth and success.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a Cognizant office in São Paulo.