Sales Operations Coordinator

Sales Operations Coordinator

A Sales Operations Coordinator is a senior-level leader who excels in a dynamic and demanding environment. This role requires someone who is highly self-motivated and takes the initiative to solve problems and grow professionally. You'll oversee multiple teams and lead other leaders, make quick decisions, and navigate complex operational challenges. A core responsibility is to develop a culture of continuous improvement for your teams and yourself, ensuring you're always ready to tackle new and varied challenges that arise in a fast-paced setting.

In this role, you will:

• Strategic Team Management: Oversee the day-to-day operations of multiple teams, coaching and mentoring Team Leads to ensure their teams meet and exceed performance targets.
• Operational Excellence: Implement and refine operational strategies to optimize efficiency and productivity across the entire managed group, with a strong focus on maximizing effectiveness within Sales Operations processes.
• High-Value Insights & Reporting: Analyse complex operational data to identify trends, root causes, and opportunities for growth. Provide high-value insights on performance, a compelling narrative, and actionable recommendations to Ops Managers in weekly and monthly business reviews, ensuring a deep understanding of Operations KPIs.
• Fast Decision-Making & Problem-Solving: Act as the final point of escalation for complex issues, making quick, informed decisions to mitigate risks and resolve problems effectively.
• Stakeholder Communication: Serve as a key liaison between Team Leads and senior leadership, translating high-level business goals into actionable plans for the teams.

Work model: On Site

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Sao Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Bachelor's degree
• Experience & Leadership: Management experience, with a proven track record of leading and developing other leaders. This role requires the ability to handle many people and multiple teams while maintaining a productive and high-achieving environment.
• Problem-Solving & Decision-Making: You'll have exceptional problem-solving skills and the ability to make quick, informed decisions under pressure. You must be proactive and solution-oriented when navigating complex operational challenges.
• Communication & Strategic Insight: You'll be skilled at translating high-level business goals into actionable plans for your teams. You'll also be responsible for delivering clear, high-value insights and compelling narratives to Ops Managers.
• Language Fluency: Advanced English and full professional fluency in Portuguese are essential.
• Technical Proficiency: You'll need strong skills in Google Sheets and Google Slides, with a solid understanding of data analysis and reporting

These will help you stand out

• Digital marketing certificate.
• Google Ads experience/knowledge.
• Executive Presence: You can command a room and present compelling business cases to senior leadership. You're a confident and articulate communicator who can represent your teams with authority.
• Strategic Vision: You possess the ability to see beyond the day-to-day and develop a long-term vision for your operational unit. You can identify opportunities for process improvements and efficiency at scale.
• Conflict Resolution: You have a proven track record of successfully navigating and resolving complex interpersonal or operational conflicts between teams or individuals.
• Talent Development: You're skilled at identifying, coaching, and developing emerging leaders on your team. You have a passion for building robust leadership pipelines.
• High-Level Reporting: Experience in preparing and presenting comprehensive business reviews for senior management is a huge plus.

Please, upload your resume in English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.