Cloud Solutions Specialist

4 semanas atrás


Porto Alegre, Brasil beBeeCloudExpert Tempo inteiro

Job Title: Cloud Solutions Expert

We are seeking a skilled professional to join our team as a Cloud Solutions Expert.

Key Responsibilities:

  • Technical Expertise
    • Develop in-depth understanding of cloud infrastructure and architecture, including SIP protocols.
    • Gain expertise in reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights.
    • Apply troubleshooting skills in cloud infrastructure with minimal supervision.
  • Cloud Products
    • Design and develop call-flow architectures, scripts, data actions, and data tables for complex projects.
    • Integrate cloud products with Salesforce, Genesys APIs, PCI PAL, and GenAI, ensuring seamless communication between systems.
  • Cloud Components
    • Work with Google CCAI chatbots and predictive engagement components within the Genesys Cloud platform.
  • Infrastructure
    • Manage trunks, E1/T1 (CAS, CCS), SIP, and gateway protocols (SIP and MGCP) for efficient network operations.
  • ITIL Knowledge
    • Apply ITIL principles for incident, change, and configuration management, ensuring service quality and continuous improvement.

Requirements:

  • Advanced English language proficiency.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.

What We Offer:

  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • Competitive compensation and benefits package.

Contribute to shaping the future of technology by joining our innovative team



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