
Cloud Solutions Specialist
4 semanas atrás
Job Title: Cloud Solutions Expert
We are seeking a skilled professional to join our team as a Cloud Solutions Expert.
Key Responsibilities:
- Technical Expertise
- Develop in-depth understanding of cloud infrastructure and architecture, including SIP protocols.
- Gain expertise in reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights.
- Apply troubleshooting skills in cloud infrastructure with minimal supervision.
- Cloud Products
- Design and develop call-flow architectures, scripts, data actions, and data tables for complex projects.
- Integrate cloud products with Salesforce, Genesys APIs, PCI PAL, and GenAI, ensuring seamless communication between systems.
- Cloud Components
- Work with Google CCAI chatbots and predictive engagement components within the Genesys Cloud platform.
- Infrastructure
- Manage trunks, E1/T1 (CAS, CCS), SIP, and gateway protocols (SIP and MGCP) for efficient network operations.
- ITIL Knowledge
- Apply ITIL principles for incident, change, and configuration management, ensuring service quality and continuous improvement.
Requirements:
- Advanced English language proficiency.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
What We Offer:
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
- Competitive compensation and benefits package.
Contribute to shaping the future of technology by joining our innovative team
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