VIP Customer Service QA Specialist

Há 4 dias

Remote, Brasil Casado Tempo integral
Vaga abertapublicada em 07/11/2026
· expira em 06/01/2027# VIP Customer Service QA SpecialistNDA
· BrasilCLTRemotoCompartilharWhatsAppLinkedInTelegramX##

Descrição da vaga


Location:
Brazil
Remote (Flexible Hours)Seniority: Junior / Mid-levelEmployment Type: Full-time

About Us
We are a global digital entertainment and online media company delivering high-engagement platforms to millions of active users worldwide. We pride ourselves on creating smooth customer journeys and maintaining top-tier customer service standards.Role OverviewWe are looking for a detail-oriented VIP Customer Service QA Specialist fluent in Portuguese to evaluate customer interactions, analyze communication quality, and ensure exceptional service delivery for our Brazilian users.

Key Responsibilities
* Call & Service Evaluation: Review and score daily customer service interactions using established quality metrics.
* Feedback & Guidance: Provide clear, constructive feedback to support operators to help improve engagement, empathy, and tone.
* Data & Reporting: Summarize campaign evaluations into clear, simple reports with average scores and key takeaways.
* Continuous Improvement: Identify communication trends, recurring issues, and suggest process enhancements.Requirements* Languages: Native/C1 Portuguese + Working knowledge of English (B1 level for internal communication).
*

Experience:
1+ years in Customer Support, Call Centers, or Quality Assurance (QA).
*

Skills:
Proficient in Google Sheets / Excel (basic formulas & data reporting).
* Mindset: Strong analytical thinking, attention to detail, and objective evaluation skills.

What We Offer
* 100% Remote work with a flexible daily 9-hour shift tailored to your local timezone.
* Based salary
* Growth opportunities within an international team.
* Dedicated training and professional development.*Note: Please apply with your resume in English.*