Quality Operations Specialist

ABOUT SHEIN:

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future

CAREERS AT SHEIN:

We Commit to Inclusion

We are committed to creating an inclusive work environment that enables us to tap into our diversity of strengths and unlock our collective potential through the work that we do. Employees benefit from working in a dynamic, global business that is leading the way in innovation by encouraging creativity and disruption to ensure that we are evolving the business for the better.

We Empower Talents with Diverse Careers

At SHEIN, we empower talent to excel with regular opportunities to elevate their career in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways and recognition of success and contribution in a variety of meaningful ways.

We Engage with Global Cultures

SHEIN has over 20 offices worldwide , providing talent with many opportunities to collaborate with colleagues around the world. Perspective sharing and leveraging cultural differences, is one of our core strenghts as we work on many exciting projects and draw insights from industry-leading experience.

ABOUT THE ROLE:

The Quality Operations Specialist is a critical role in the 3P (Marketplace) area responsible for ensuring the quality of products published in the platform and services meets predefined standards and actively participating in continuous improvement and process optimization. This position requires close collaboration with various departments to ensure product quality, enhance customer satisfaction, and ensure compliance with applicable regulations and standards.

Responsibilities:

- Develop, execute, and oversee quality management plans to ensure product and service quality aligns with company standards and customer expectations.

- Assist in establishing and maintaining quality standards, specifications, and procedural documents for team understanding and adherence.

- Carry out quality analysis of products to promptly identify and solve potential quality issues.

- Collect, analyze, and interpret quality data, prepare related reports and recommendations, and provide insights for decision-making.

- Collaborate with commercial team to ensure the quality of products published by sellers in the marketplace meet company's requirements.

- Coordinate cross-functional quality improvement projects to drive continuous process optimization.

Qualifications:

- Advanced Mandarin is mandatory

- Bachelor's degree or higher in a relevant field (e.g., Business, Engineering), with preference for related educational background.

- Relevant work experience in e-commerce marketplace business, familiarity with quality management systems and tools.

- Excellent problem-solving and analytical skills, capable of swiftly identifying root causes of issues.

- Strong communication skills and team collaboration spirit, adept at effective interdepartmental cooperation.

- Familiarity with relevant regulations and standards to ensure company's quality management compliance with legal requirements.

At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.