Commercial Account Executive

At Zendesk, we're on a mission to power exceptional service for every person on the planet. We believe that behind every customer interaction is an opportunity to make a genuine human connection.

We are accelerating our vision by building cutting-edge, AI-first products and we're looking for a dynamic Commercial Account Executive to join us on this journey. If you're passionate about B2B SaaS, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers across WA & SA.

The Impact: What You'll Actually Do

• Spearhead new customer acquisition and expand existing partnerships across the mid-market Commercial segment in WA & SA.
• Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
• Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
• Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
• Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.

Who You Are (Skills & Mindset)

We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you'll fit right in.

What You Bring:

• B2B SaaS Sales Experience: Proven track record in B2B SaaS sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
• Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
• AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
• Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
• Flexibility: Willingness to travel to customer sites within WA/SA as needed to build strong local relationships.

Bonus Points:

• Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker).
• Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.