Hybrid (business consultant & account manager) – KwaZulu-Natal

4 semanas atrás

Natal, Brasil CONNECT Tempo inteiro
Hybrid (business consultant & account manager) – KwaZulu-NatalMain purpose of position

The development of business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future/potential customers.

Key performance areas
  • Consult, negotiate and make progress on deals across all four products to the point of signing with decision makers/business owners
  • Source viable opportunities to promote the Connect Group Offering to secure required daily/ weekly / monthly quote output and build a solid pipeline of opportunities with business owners/decision makers
  • Focus on securing meetings (confirmed with the decision makers) where the business is currently in the market for a cash management solution
  • Focus on securing meetings (confirmed with the decision makers) that is currently in contract with a competitor and should form part of your future dated pipeline
  • Strive to understand your prospects business requirements to effectively provide the correct Connected solution and negotiate past objections
  • Sell our end-to-end solution and the benefits thereof
  • Build up a healthy pipeline of opportunity on the CRM system (core suite)
  • Bring in new business to exceed daily / weekly / monthly/quarterly and annual targets agreed to across Card Connect, Kazang Connect, Capital Connect and Cash Connect.
  • Manage & retain relationships with key industry influencers
  • Grow one’s available opportunities via referral business events/tradeshows
  • Understand the Connect Group offering fully to best consult with your prospect base and ensure maximum client satisfaction once the client is converted.
  • Assist in transferring the relationship post installation to the Account Manager/Hybrid managing the customer thereafter
  • Manage prospects expectation post signing up a Connected Product.
  • Manage all activity and reporting via core suite and report server daily to effectively manage and secure your prospect base
  • Managing and actioning ongoing promotions/campaigns/strategic decisions throughout the prospect base
  • Keep the prospect base appraised of any changes or new product development/services within Connect Group.
  • Conduct monthly site visits of your current month’s tiers
  • Maintain an accurate customer data base and call cycle
  • ADHOC request as and when required
Manage the customer portfolio allocated to you by ensuring:
  • Manage declared BTV to Actual BTV processed monthly/quarterly/annually
  • Manage customers not utilizing device and try reducing to a fully active portfolio
  • Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
  • Renewal negotiations to begin @12 months remaining on the current contract
  • Keep the customer appraised of any changes or new product developments and services
  • Settlement process is understood, and client is trained on instant access and online client portal, Webflo
  • Working with Finance on any escalated queries that they require assistance with.
  • Feedback and quick resolution to customer queries acknowledgement of email within 24 hours and resolution within 48 hours
  • Training and upskilling of new and existing customers on an ongoing basis
  • Train the client on the current escalation process on the below: Technical issues CIT escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp support
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