Workday Integration Support Analyst

Company: InsiDivision: Insi North AmericaLocation: Remote (Brazil or Canada)Employment Type: Full-time, Long-term Contract

About the Role

Insi is looking for a Workday Integration Support Analyst to join our North America team, supporting the day-to-day operations, maintenance, and troubleshooting of Workday integrations across enterprise systems.

In this role, you will be responsible for monitoring integration processes, investigating failures, managing support requests, and ensuring reliable data exchange between Workday and internal or external platforms.

You will work closely with technical engineers, business analysts, and service owners to identify issues, coordinate resolutions, and maintain operational continuity across the integration environment.

This is an excellent opportunity for a professional with hands-on Workday integration support experience who enjoys troubleshooting, problem-solving, and working in a collaborative technical environment.

Key Responsibilities

Integration Support & Operations

• Manage, prioritize, and resolve support tickets related to Workday integrations.
• Monitor integration processes and investigate failures, processing errors, and data inconsistencies.
• Review system logs, trace data flows, and identify potential root causes of integration issues.
• Execute operational requests, including mass data uploads, data loads, and integration-related report runs.
• Ensure integrations operate reliably and meet established service expectations.
• Provide backup support for other integration analysts, contributing to 24/7 operational coverage.

Troubleshooting & Collaboration

• Partner with developers, technical teams, and business stakeholders to investigate and resolve integration issues.
• Determine when issues require escalation to senior engineers or specialized platform teams.
• Track escalated issues through resolution and communicate updates to relevant stakeholders.
• Document troubleshooting procedures, recurring issues, and resolution steps.
• Contribute to knowledge sharing and continuous improvement of support processes.

Technical Development & Knowledge Sharing

• Develop and expand knowledge of Workday integration technologies, including EIB, Core Connectors, and Workday Studio.
• Cross-train on additional integration technologies to support team coverage and operational continuity.
• Maintain and improve technical documentation, standard operating procedures (SOPs), and runbooks.

Required Qualifications

• Hands-on experience supporting, monitoring, or maintaining Workday integrations.
• Working knowledge of Workday integration tools, particularly Enterprise Interface Builder (EIB) and Core Connectors.
• Experience troubleshooting integration failures, interpreting logs, and identifying data processing issues.
• Previous experience managing technical support tickets and operational requests in a Workday environment.
• Understanding of data flows, data transformation, error handling, and integration monitoring.
• Strong analytical and problem-solving skills, with the ability to investigate issues independently and escalate when necessary.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with technical teams and business stakeholders.

Nice to Have

• Experience with Workday Studio, including development or troubleshooting.
• Previous experience designing, building, or implementing Workday integrations.
• Familiarity with SQL databases and data validation.
• Experience with Jira Service Management and Splunk.
• Broad knowledge of the Workday integration ecosystem and the ability to troubleshoot more complex integration scenarios.

Technical Environment

• Platform: Workday
• Integration Technologies: EIB, Core Connectors, Workday Studio
• Monitoring & Troubleshooting: Splunk
• Ticket Management: Jira Service Management
• Data & Reporting: SQL databases

What We're Looking For

We are looking for a proactive and detail-oriented professional who takes ownership of operational issues, enjoys technical troubleshooting, and understands the importance of reliable data integration in an enterprise environment.

The ideal candidate combines practical Workday integration knowledge with a service-oriented mindset, strong communication skills, and a willingness to continuously develop their technical expertise.