Overnight Front Office Manager

4 semanas atrás

São Paulo, Brasil Soho House & Co Tempo inteiro

Overview Join to apply for the Overnight Front Office Manager - Soho House Sao Paulo role at Soho House & Co . The role encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stakeholders, developing efficient processes that drive a memorable member and guest experience, and maintaining a fun and inviting environment. The Overnight Front Office Manager oversees all overnight operations for rooms (hotel) and Front Office, including Butlers, Receptionists, and Member Services, and assists with managing the Reservations/PBX Department as well as the Evening Membership Guest List. A successful Front Office Overnight Manager has experience in managing a high-volume, elevated, customer-driven boutique property (preferably overnight), with a keen eye for detail and enthusiasm for hospitality and the Soho House brand. Main Duties Influential overnight leader that creates and refines efficiency by providing cost recaps and sales overview, implementing processes that enhance the member/guest experience and motivate staff to proactively welcome guests’ experience. Develop and monitor yearly departmental goals related to payroll, expenses, staffing levels and guest service. Create monthly budgets; manage rooms, expenditure, and staff costs; handle guests’ and members’ claims and disputes with emphasis on accuracy and follow-up. Oversee concierge role and provide information about local attractions, shopping and points of interest in the city. Contribute to yearly departmental goals related to payroll, expenses, staffing levels and guest service; monitor and support daily operations; greet hotel guests and members upon arrival. Supervise, direct, coordinate, inspire and persuade staff to maintain service standards set forth by Soho House & Co; ensure all new hires receive proper onboarding training. Participate in identifying talent gaps, interviewing and hiring staff; host staff meetings and training opportunities to develop skills; provide counseling and discipline when applicable. Communicate daily events, guest lists, VIPs, room occupancy and sales budget. Maintain quick, courteous, professional correspondence to resolve guest and staff inquiries. Collaborate with the controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered and inventory is maintained. Deliver the highest standards of customer service and process; track and report all guests’ disputes and claims. Required Skills / Qualifications Solid experience managing Front Office operations. Extensive knowledge of Opera, Salesforce, OpenTable and Google Sheets is a must. Detail oriented, able to multitask and work in a fast-paced environment. Customer service oriented with excellent verbal and written communication skills. Flexible schedule, including evenings and weekends as needed. Bilingual language skills a plus. Hospitality degree preferred. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr

  • Overnight Front Office Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Soho House & Co. Tempo inteiro

    The role…At Soho House the Front Office Overnight Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The...

  • Overnight Front Office Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Soho House & Co. Tempo inteiro

    The role…At Soho House the Front Office Overnight Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The...

  • Overnight Front Office Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Soho House & Co Tempo inteiro R$60.000 - R$120.000 por ano

    The role…At Soho House theFront Office Overnight Managerencompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The...

  • Overnight Front Office Manager

    Há 3 dias

    São Paulo, Brasil Soho House & Co. Tempo inteiro

    **The role** At Soho House the **Front Office Overnight Manager** encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting....

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