IT Operations Tecnician
Há 6 dias
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our client is a US based company that is looking for a deployments engineer to join their client-facing systems engineering team. This is a great role for an IT generalist who is looking for the next step in their career.Your Role and ImpactServe as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics Assist Product and Sales when needed Design, conduct, and document UAT and end-to-end solution quality tests. ResponsibilitiesHandle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system Navigate technical documentation to follow appropriate troubleshooting steps for reported issues Monitor ticket queues to ensure SLA compliance and escalate when necessary Maintain clear and consistent documentation of incidents and resolution notes using Zendesk Deliver remote desktop support to both client and internal users Proactively identify emerging issues and act quickly to mitigate impact Notify management of trending technical problems and contribute ideas for process improvements. Build effective cross-functional relationships to support escalation paths and end-user success Uphold a positive, professional atmosphere with both customers and colleagues RequirementsC1 level English or equivalent proficiency Experience in software deployment and installation Expertise in version control systems (e.g., Git, SVN) Experience with cloud platforms (e.g., AWS, Azure, GCP) Strong problem-solving and analytical skills Excellent verbal and written communication skills Ability to work well under pressure and meet deadlines in a fast-paced start-up environment Experience in SaaS and start-up environments is strongly preferred Attention to detail and organizational skills Preferred experience in scripting languages such as Bash, Python or PowerShell BenefitsSalary Range: $3000-$4500 USD/month 1 day in office in Palermo, Buenos Aires Unlimited PTO + holidays $1500 USD Tech budget ***Only CV's submitted in English will be accepted*** Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sur LATAM by 2x Sign in to set job alerts for “Information Technology Technician” roles. Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Buenos Aires, Brasil Lenovo Tempo inteiroSales Readiness IT Operations Engineer (Sales Mid-tier Apps)Join to apply for the Sales Readiness IT Operations Engineer (Sales Mid-tier Apps) role at Lenovo Sales Readiness IT Operations Engineer (Sales Mid-tier Apps)2 days ago Be among the first 25 applicants Join to apply for the Sales Readiness IT Operations Engineer (Sales Mid-tier Apps) role at Lenovo...
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