
IT Operations Tecnician
3 semanas atrás
2 days ago Be among the first 25 applicants
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Our client is a US based company that is looking for a deployments engineer to join their client-facing systems engineering team. This is a great role for an IT generalist who is looking for the next step in their career.
Your Role and Impact
- Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements
- Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines
- Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics
- Assist Product and Sales when needed
- Design, conduct, and document UAT and end-to-end solution quality tests.
- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
- Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system
- Navigate technical documentation to follow appropriate troubleshooting steps for reported issues
- Monitor ticket queues to ensure SLA compliance and escalate when necessary
- Maintain clear and consistent documentation of incidents and resolution notes using Zendesk
- Deliver remote desktop support to both client and internal users
- Proactively identify emerging issues and act quickly to mitigate impact
- Notify management of trending technical problems and contribute ideas for process improvements.
- Build effective cross-functional relationships to support escalation paths and end-user success
- Uphold a positive, professional atmosphere with both customers and colleagues
- C1 level English or equivalent proficiency
- Experience in software deployment and installation
- Expertise in version control systems (e.g., Git, SVN)
- Experience with cloud platforms (e.g., AWS, Azure, GCP)
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work well under pressure and meet deadlines in a fast-paced start-up environment
- Experience in SaaS and start-up environments is strongly preferred
- Attention to detail and organizational skills
- Preferred experience in scripting languages such as Bash, Python or PowerShell
- Salary Range: $3000-$4500 USD/month
- 1 day in office in Palermo, Buenos Aires
- Unlimited PTO + holidays
- $1500 USD Tech budget
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
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