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Customer Portfolio Manager
Há 1 mês
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Roles and Responsibilities**
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer - Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
**Required Qualifications**
- This role requires advanced experience in the Services & Customer Service Management.
- Bachelor's degree from an accredited university or college
- Advanced English language skills
**Desired Characteristics**
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Previous experience in energy generation industry.
**Benefits Available to You**
- Our **compensation & benefits** are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
- A **healthy, balanced lifestyle** can mean different things to different people. We've created programs that support the way you live and work today.
- GE Vernova invests to provide opportunities to **grow your career** by providing a path for continued on-the-job **learning and development**.
**Inclusion & Diversity**
**About GE Vernova Gas Power**
GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.
**Additional Information**:
**Relocation Assistance Provided**:No
LI-Remote - This is a remote position
