Resource Portfolio Manager

3 semanas atrás

São Paulo, São Paulo, Brasil Oracle Tempo inteiro
Resource Portfolio Manager-22000C2U
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
The Resource Portfolio Manager (RPM) is responsible for supporting Customer Success leadership in _aligning the right people to the right projects at the right time._ The RPM is a critical function reporting to the Resource Management Organization (RMO) in support of Customer Success.
The Resource Portfolio Manager (RPM) role will be responsible for staffing and resourcing customer-facing Services engagements. You will be responsible for leading the process for resource tracking and allocation across Oracle consulting engagements, ensuring the right fit of consultant capabilities against customer needs, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing. This is a hands-on role, interacting with consultants, sales, project managers and senior Customer Success leadership. The RM also manages tools, data, and reporting pertaining to resource management of CS staff, including capability, availability, and utilization data. In addition, the RM will be a focal point for people initiatives to improve the skills and quality of our consulting resources.
Principal Responsibilities:
- Work closely with vertically aligned Practice Managers, Project Managers, and services pre/post sales Solution Principals to understand project staffing needs and requirements
- Develop and optimize the tools necessary for efficient and effective staffing
- Manage RMO initiatives based on Customer Success strategic plan
- Ensure consistency of adoption and use of process, methodology and tools across the Practice
- Provide forecasts as well as analyze and report on key business metrics related to staffing, utilization, margins, implementation progress, issues, etc.
- Project Staffing: Schedule and coordinate the process of staffing Oracle resources to client projects.
- Receive and respond to all resource requests
- Coordinate with Project Management Team and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements
- Review and recommend project staffing - using project technical requirements and practice data such as: existing client relationships, Skills Matrix, availability, budget, utilization
- Coordinate with PM's and other leaders as needed to review, recommend, and confirm resource assignments - which may include facilitation of resource meetings
- Document and track all open and committed resource assignments, forecast possible at-risk projects or practice resource constraints
- Follow-up with client

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