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**About the SAP Internship Experience Project**:
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**:
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
3. Gain visibility: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**About the team**:
SAP Fieldglass is a cloud-based Vendor Management System (VMS) that helps world-class companies manage contingent workforce and services procurement programs. Founded to help transform how companies find, engage, and manage external talent and contingent workforces and since then, our cloud-based solutions have helped global businesses optimize their use of external workers and service providers.
We're committed to our customers' success by providing a continuously improving VMS solution, and world-class customer support and service.
**What you'll do**:
Position Title: SAP iXp Intern - Fieldglass Procurement Product Support
Location: São Leopoldo, RS
**In this role, you'll**:
- Troubleshoot customer inquiries to resolve related issues
- Collect, analyze and work to provide solutions for clients
- Attend call with customers when required
- Create and review Knowledge Base Articles and other learning documentations, as needed.
- Work hand in hand with different internal stakeholders, such as Quality Assurance Teams, Technical Support, Development, etc.
- Support on managing daily assignment from cases queue, according to priority of clients´ agreements.
**Who you are**:
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Be enrolled in a university course related to IT, Business or Communications fields.
- Passion for working with customers and a customer centric and service mindset
- Behaviors like accountability, commitment and organization are extremely valued.
- Team-worker
- Creative problem solver, ability to troubleshoot and manage multiple competing priorities (multi-task, prioritization skills)
- Must be Analytical and detail oriented
- Self-starter, ability to work independently and within the Team and collaborate effectively
- Excellent verbal and written English communication skills. Foreign language skills a plus
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 354067 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.
