Assistente Executiva Virtual

**THIS IS A REMOTE VIRTUAL ASSISTANT POSITION**
**INTERNATIONAL COMPANY BASED OUT OF THE UNITED STATES**
**READ THE JOB AD CAREFULLY**
**Is this job for you?**
- Are you organized?
- Do you work well independantly with mínimal instructions?
- Do you like talking to people?
- Do you like to problem solve?
- Do you work well with a team?
- Are you patient?
- Do you like to contribute to the growth of an organization?
- Are you committed to your job? Are you willing to stay late or start work early if needed?
How would you like to join a growing company where culture is king and your contribution makes a difference in the lives of our employees and our customers?
At Amazing Maids, we are proud of our work, and we would not be successful without our AMAZING team. Amazing Maids is a woman-owned business, that our employees love to work for, and our customers are proud to refer. We ensure our employees are treated like VIP's, resulting in extremely low employee turnover.
When you join Amazing Maids, you will be working for a top-rated residential cleaning company with over 135, 5-star reviews. A company with a positive work culture and a great boss who will appreciate your contribution.
We are looking for an experienced and motivated Scheduling Coordinator/Customer Service Expert to help support our growing needs.
**SALARY: $450-$800 DOLLARS PER MONTH / R$ 2.250,00 to R$4.400,00 per month with opportunity for growth / PAID EVERY 2 WEEKS.**
**Minimum Qualifications**:
**Purpose of Position**:
To ensure every repeat client is cleaned on the day scheduled and (or) requested.
To ensure absent employees' jobs are covered.
To ensure every customer scheduling request, change, and preference is
documented and cheerfully accommodated. To ensure converted leads are fulfilled and not lost due to a lack of time slots available.
Ensure daily capacity (through aggressive scheduling, juggling, stretching).
Work in initial cleans & occasional, last-minute requests.
Fulfill every job, every day (avoid rescheduling later).
**Duties & Responsibilities**:
Finding/making spots for new bookings;
Strategic technician routing;
Take customer calls and accommodate reschedules, specific requests;
Reschedule jobs same day for absent employees, holidays, staff changes;
Communicate with customers about changes;
Update computer with customer preferences, fee changes, day changes, etc.;
Alert customer when tech will be late;
Optimized every technicians day (7 - 8 job hours vs. 5 - 6);
Inform the Office Manager of openings 24 to 72 hours out;
Confirm all unconfirmed appointments;
Assist sales team by finding open spots for new jobs;
Print work orders, pull keys, document key assignments;
Create weekly technician schedules on time;
Assist with Turn-In Day needs;
Follow up with "undecided" estimates to try to book;
Ensure all estimator paperwork is in the office for scheduling;
Follow up on paperwork you are waiting on (estimates, NEDs, etc.)
**Results Expected**:
Daily capacity met (object: 50 jobs per day);
Outstanding customer rapport, and relations;
Minimal change for the customer;
Optimized schedules for all FT employees (full schedule daily);
Minimum chaos (forgotten keys, work orders, unconfirmed jobs, etc.).
**Job Requirements**:
Fluent in English and Portuguese.
Ability to work in a fast-paced environment.
Flexible with changes.
Ability to work in a team environment.
Motivated.
Takes initiative.
Problem-solving skills.
**Minimum Qualifications**:
**SALARY**: $450-$800 DOLLARS PER MONTH / R$ 2.250,00 to R$4.400,00 per month with opportunity for growth.
Pay: R$2,250.00 - R$4,000.00 per month

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