Lead Analyst Network Support

About the roleMain activities : Provide third level support for any issues within the IP Backbone network. Provide training to other support and operations teams. Provide expert level support for complex customer issues. Define rescue plans for complex customer issues and major network outages. Responsible for providing technical input for postmortem analysis. Provide dual validation for complex network changes. Perform traffic tuning to alleviate congestion points. Create troubleshooting guidelines. Management of Network Optimization projects : Review and validate N-plans Review and validate configuration guidelines Plan and execute pilots to test new software or features Create, review MOP's (Method of Procedures). Perform risk analysis for network changes. Automation development : Collaborate with internal teams to develop automation tools to support the needs of the organization. Perform validation testing of NSO packages developed by Engineering. Develop automation scripts to simplify day to day activities. Can function as a team lead on specific projects to coordinate other resources (no direct reports). Can function as a mentor and coach. About youDetailed knowledge of IP routing protocols BGP, ISIS, MPLS, Segment Routing. Detailed knowledge of L2 and L3 VPN technologies. Detailed knowledge of IPSEC. Proficient in the creation of route policies. A good understanding of network security. Knowledge of virtual network functions (VNFs) : virtualized routers, firewall, IPSEC gateways. Advanced English level to speak, read and write (will be tested) Level of experience required : Experience required Cisco : Expert Juniper : Expert Routing MPLS (Including MPLS TE) : Expert Common Routing strategies and techniques (BGP / OSPF / EIGRP / HSRP / VRRP) : Expert Segment Routing (including SRTE) : Expert IPSEC : Expert Cisco Network Service Orchestrator (NSO) : Proficient Ansible : Proficient Python : Proficient Linux : Proficient VNF management : Proficient Security : Knowledgeable SDx (SDN, SDWAN) : Useful What we offer Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world. Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). Professional development: training programs and upskilling / re-skilling opportunities. Career growth: Internal growth and mobility opportunities within Orange. Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. Reward programs: Employee Referral Program, Change Maker Awards. Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from. Since, Orange has been awarded as the Top Employer Brazil. And since, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification. B Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit package which features : Bonus plan Hybrid work scheme Medical plan Dental plan Life insurance Meal / Groceries allowance Teleworking allowance Ergonomic allowance Transportation allowance Gympass (Wellhub) Day care for children Private pension fund Birthday gift (day off) Give a day to social responsibility and get a day off. Maternity Leave (6 months) Paternity Leave (15 days) Orange Employee Solutions (psychological, finance and legal assistance) Shiatsu / Quick Massage Labor gymnastic Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business. #J-18808-Ljbffr