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Technical Expert

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Nova Petrópolis, Brasil Orange Business Tempo inteiro

Technical Expert - Telco Cloud B&R Support Join Orange Business as a Technical Expert supporting Telco Cloud business and telco cloud platform services, providing second level technical support to customers. About the Role Provide next-level technical support to global customer service centers, resolution of low to medium complex SDX, SD‑WAN, OPC & OFC issues, and contribute to targeted customer satisfaction and network performance business objectives. Deliver high quality second level technical support on SDX, OPC, OFC and Telco Cloud platforms. Identify platform & service capacity issues and coordinate with planning teams for timely upgrades. Implement high impact and complex changes on service platform while following change management procedures. Contribute to major network incident reports and problems. Co‑coach new Teleco Cloud Support Engineers on a specific technical domain. Achieve Telco Cloud Build & Run KPI targets. Qualifications Excellent knowledge of communication standards and OSI/commercial protocols. Proficient in Linux, SD‑WAN, SDN, VMware, BluePlanet, Kubernetes, Rancher, Ansible, Python. Hands‑on troubleshooting on SDN/NFV, OpenStack/Openshift/KVM, Cloud Infrastructure, Container support, Juniper Contrail, Ciena BluePlanet. Strong analytical and troubleshooting skills with experience in MPLS, IP, IS‑IS, BGP. Minimum 2+ years hands‑on experience in at least two of the listed technologies. Hardware Experience Dell Switch & Servers CISCO Routers Juniper MX Routers & QFX Switches Benefits Global opportunities in multi‑national teams. Flexible working hours and hybrid work model. Professional development and training programs. Career growth and internal mobility opportunities. Health, wellbeing and diversity & inclusion initiatives. Employee referral program and reward programs. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology EEO statement Notwithstanding any applicable law, Orange Business is an equal opportunity employer and encourages the broadest range of perspectives and experiences. Orange Group is a disabled‑friendly company and equal opportunity employer: we invite you to share any specific needs regarding accommodations. #J-18808-Ljbffr