Order Operations Administrator

Company Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond.

Job Description

The Role

We are reimagining Order Operations and expanding the responsibility of the team to play an even more critical role in our business. The Order Operations Admin. is largely responsible for Fastmarkets Order to Cash processes (O2C). This includes processing new and renewal orders and support of our sales team through the ordering process. The team is responsible for processing our contracted orders including, validating the details that supports pricing, executing fulfillment across multiple systems and successful handoff to finance as part of the Order to Cash process. Additionally, changes, modifications, cancellations and updates to orders and invoices are also within the remit of the Order Ops team. The Order Ops Admin must adhere to the highest level of integrity and work within defined business processes to be successful.

To contribute to the above, the Order Operations Admin will validate and modify existing data, identify and qualify missing data, all while adhering to existing SLAs. With a strong attention to detail, this role will be critical in driving high-level, precise visibility on our pipeline, contracts and subscriptions, using our CRM (Salesforce) and various fulfillment systems.

Principal Accountabilities

• Processing of new and renewal sales orders including activation and fulfilment across various systems
• Managing cancellations, Return Authorization (RA) from CRM and subsequently engaging finance to confirm execution and desired results
• Performing contract checks within CRM to confirm matched data and compliance standards are met
• Perform exchange data audits for our commodity exchange partners, providing needed details each month including Honesty statements from clients
• Ensuring data integrity across our CRM and fulfilment systems
• Updating and enriching Accounts, Opportunities, leads and Contracts when necessary
• Provide visibility on numerous data points that will impact pipeline, revenue and contract reporting
• Work alongside a variety of internal teams to ensure data integrity and client satisfaction
• Understanding, monitoring and reviewing opportunities, quotes, contracts and orders in the CRM system
• Where necessary remove/correct discrepancies to retain integrity of information
• Maintain SLAs as determined by Order Ops Manager

KEY INTERFACES

• Head of Services & Operations
• Client Services Manager & Team
• Customer Success Team
• Order Operations Manager & Team
• Sales Team
• Product and Marketing Team
• IT and CRM Teams
• Fastmarkets Management Teams

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

• Strong English Reading and writing skills
• Prior Order Management experience, preferably with a B2B business
• Strong Salesforce skills
• Strong PC and MS office skills
• Strong attention to detail
• Ability to troubleshoot problems
• Communicate with different constituencies
• Ability to juggle competing priorities
• Excellent communication skills
• Collaborative approach to ensure shared knowledge across the team

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common