BI Project Management Specialist, Associate Managing Consultant

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
BI Project Management Specialist, Associate Managing Consultant
All About Us
The Client Service team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
All About the Role
Make an Impact as an Associate Managing Consultant, Specialized Product Delivery (SPD), Advisors Client Services
Advisors Specialized Product Delivery is an execution-oriented client facing team that applies proven, accredited change skills and associated experience to partner with clients and help them drive measurable value by:
- Project management and delivery of new and complex products/platforms and services to market smoothly and efficiently
Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
- Acts as the knowledge expert on new and complex products and the most effective means of delivery
- Development of delivery resources that articulate all assets and functions to be coordinated
- Strengthening client's internal skills, knowledge, and experience in critical areas
As an Associate Managing Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.
In this role, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients
Your Responsibilities
- Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
- Supports the product delivery process by developing delivery artifacts and by completing assigned tasks for the delivery process
- Conduct platform demonstration and training sessions
- Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions
- Assist clients with platform customization
- Helps identify customer needs/pain points and leverages the SaaS platform analytics solution develop dashboards and perform analysis to draw insights
- Expertise in transforming data into insights and visualization, with an ability to deliver and support decision makers using the insights
- Analyzes data from product delivery projects and reports on performance relative to success metrics
- Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks
- Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
- Researches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers
- Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
All About You
- Experience in delivery of strategic, enterprise and or market level initiatives across the financial services sector
- Able to evidence knowledge of PMO skills, business analysis, service improvement and transformational change methods, frameworks, tools and processes
- and external relationships with proven ability to work with both business and technology stakeholder; strong writer, presenter and speaker, comfortable and effective in C-level meetings. Credible & persuasive able to deliver difficult messages with sensitivi

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