Salesforce Support Analyst

Há 6 dias

Belo Horizonte, Brasil Vera Solutions | Tech For Good Tempo inteiro

Location: São Paulo, Hybrid – 2 days in-office / week, Remote in Brazil. Base Salary: São Paulo – R$12,716 per month. Remote in Brazil – Compensation based on cost of living and will be discussed during the interview. Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally. We’re a self‑motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision. Position Overview The Salesforce Support Analyst will be part of our growing Support team at Vera Solutions. This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing Managed services and support around their existing data solutions and Products. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera’s culture, the teams, product and most importantly our clients. Primary Responsibilities Manage a portfolio of clients. Be their trusted partner and lead charge for all service requests and queries. Serve as the Primary Analyst on Managed Services engagements. Assist Senior Support Analysts on complex Managed Services engagements. Work on Product queries and troubleshooting requests created on the internal Product Support Board. Execute miscellaneous tasks assigned by Support Manager. Communicate regular status updates on open client tickets maintaining standard SLA. Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution. Drive communication and engagement with clients. Help improve engagement of product features via communication campaigns. Collaborate internally to project manage customer success / service projects from planning to execution. Monitor and report on product quality, adoption and user feedback throughout client’s lifecycle. Qualifications and Experience Bachelor’s degree or equivalent. Demonstrate interest in social sector. 3+ years of professional experience in the technology or social impact space. 2‑3 years of Salesforce Consulting or Administration experience. Salesforce Administrator Certification. Prior experience working with Lightning Web Components. Strong aptitude for technology and data. Curiosity and problem‑solving skills. Excellent written and verbal communication skills (English). Client relationship management skills. Detail‑oriented; efficient with excellent multitasking and organizational skills. Collaborative spirit; consistent desire to learn, improve and grow. #J-18808-Ljbffr

  • Salesforce Support Analyst

    Há 7 dias

    Belo Horizonte, Brasil Vera Solutions | Tech For Good Tempo inteiro

    Location: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data.We run on passion, blending...

  • Salesforce Support Analyst

    Há 4 dias

    Belo Horizonte, Brasil Vera Solutions | Tech For Good Tempo inteiro

    Location: São Paulo, Hybrid – 2 days in-office / week, Remote in Brazil.Base Salary: São Paulo – R$12,716 per month.Remote in Brazil – Compensation based on cost of living and will be discussed during the interview.Join our innovative, global team using technology to transform the way the social sector engages with data.We run on passion, blending...

  • Customer Support Expert

    2 semanas atrás

    Belo Horizonte, Brasil beBeeTroubleshooter Tempo inteiro

    Sr. Technical Customer Success Analyst plays a crucial role in driving customer satisfaction and retention. This position requires a unique blend of technical expertise, analytical thinking, and customer-focused mindset to deliver high-quality solutions to critical support issues. The ideal candidate will have 8+ years of customer support experience with a...

  • Salesforce Data Cloud Business Analyst ID42615

    4 semanas atrás

    Belo Horizonte, Brasil AgileEngine Tempo inteiro

    Overview AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. In this role, you will play a key part in shaping...

  • Salesforce Data Cloud Business Analyst Id42615

    1 semana atrás

    Belo Horizonte, Brasil Agileengine Tempo inteiro

    OverviewAgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.In this role, you will play a key part in shaping...

  • As400 Analyst

    Há 4 dias

    Belo Horizonte, Brasil Ultracon Consultoria Tempo inteiro

    AS400 Analyst – L3 Support (Banking Domain) - ***** Contract: CLT at UltraCon's Customer Work Location: Itaim Bibi, São Paulo/SP (100% onsite) Work Time: Business Hours Language: English Advanced Position: AS400 Analyst – L3 Support (Banking Domain) Position Summary: We are seeking an experienced AS/400 Analyst to provide L3 support for critical banking...

  • Infrastructure Support Analyst

    2 semanas atrás

    Belo Horizonte, Brasil Tata Consultancy Services Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tata Consultancy Services Join one of the largest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, so we live in a culture of unlimited learning full of opportunities for...

  • Hub Expansion Analyst, Hub Operations Br

    2 semanas atrás

    Belo Horizonte, Brasil Amazon Logistica Do Brasil Tempo inteiro

    Bachelor's degree or equivalent;- Experience with data analysis and formula creation in Microsoft Excel experience.- Compile and close daily expansion-related data;- Launch and correct projects in Salesforce daily;- Allocate priority registration approvals and manage daily registration area demands;- Monitor and support the Day One team;- Provide support to...

  • Support Analyst

    1 semana atrás

    Belo Horizonte, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!!Here you can transform your career!Why to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to...

  • Salesforce Sales Cloud Consultant

    4 semanas atrás

    Belo Horizonte, Brasil CriticalRiver Inc. Tempo inteiro

    Job Title: Salesforce Sales Cloud Consultant (with CPQ Experience)Location: LATAM [Remote] Duration: 6+ monthsNeed to support PST timingsAbout the Role:We are seeking an experienced Salesforce Sales Cloud Consultant with strong expertise in Salesforce CPQ (Configure, Price, Quote) to design, develop, and implement scalable Salesforce solutions that...