Technical Support Engineer-Latam

2 semanas atrás


Belo Horizonte, Brasil Streamax Tempo inteiro

Responsibilities Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support. Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation. Track and solve problems that occur during product use, and collaborate with the R&D or quality team at headquarters. Assist sales and project teams in providing pre‑sales technical support, solutions presentation and engaging in technical discussion with customers. Provide regular product training and technical guidance to customers. Draft technical documents, case summaries and problem analysis reports. Play a key role in project implementation for the LATAM region, not limited to the implementation of technical solutions and delivery support. Participate in technical upgrade testing and provide feedback on product localization adaptation. Travel overseas and be away from home for extended periods as required. Qualifications Bachelor’s degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields. Candidate with mining experience will be an advantage. Proficient in Portuguese, Spanish, English, and written & oral communication; advantage if able to read/write Chinese. Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies. Excellent customer communication skills, problem analysis abilities, and customer‑centric mindset. #J-18808-Ljbffr



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