Sr Analyst Dynamics 365 CRM

Date Posted: Country: Brazil Location: LOC6030: Rua Elisha Otis, 841, São Paulo, SÃO BERNARDO DO CAMPO, Brazil We are seeking a Senior Dynamics 365 CRM Analyst with expertise in the Sales and Field Service modules. This role acts as a strategic link between technology teams and business units, driving innovation and efficiency through Microsoft solutions. Workplace: Sao Bernardo do Campo Work Model: Hybrid (3 days in the office - 2 days from home) Responsibilities Manage and optimize Dynamics 365 CRM modules (Sales and Field Service ). Collaborate with business teams to gather requirements, design solutions, and oversee delivery. Recommend improvements and innovations leveraging the Microsoft ecosystem, especially Power Platform (Power Apps, Power Automate, Power BI). Ensure solution integrity, performance, and scalability. Participate in digital transformation projects and strategic initiatives. Foster collaboration and knowledge sharing across cross-functional teams. Requirements Proven experience with Dynamics 365 CRM , particularly Sales and Field Service modules. Hands‑on experience with Power Platform and Microsoft productivity tools. Strong communication skills and ability to engage with business stakeholders. Proactive mindset, continuous learning attitude, and strategic vision for technology. Excellent teamwork and interpersonal skills. Intermediate English (global communication) and Intermediate Spanish (LATAM users). Must reside in the São Paulo region (on‑site at Otis Elevator headquarters). Qualifications Microsoft certifications in Dynamics 365 or Power Platform. Experience in digital transformation projects or system integrations. Knowledge of agile methodologies. Familiarity with MS Azure DevOps (ADO) . Minimum 3 years of experience with Dynamics 365 CRM projects (Sales and Field Service). Education level Bachelor’s Degree in Digital Technology, Management Information Systems, Computer Science, or a related discipline, or equivalent relevant work experience If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click . Become a part of the Otis team and help us #Buildwhatsnext Privacy Policy and Terms Click on this to read the Policy and Terms #J-18808-Ljbffr