Gas & Power Commercial Support Analyst

Gas & Power Commercial Support Analyst Location: São Paulo, Brazil – Shell New Energies Office Downstream Job Type: Full time Posted: Yesterday Requisition ID: R****** Business Unit: Trading and Supply Experience Level: Early Careers Job Overview Shell Energy Brasil is the trading arm responsible for the single customer and market interface for downstream power, gas and environmental products activities in Brazil. The Commercial Support Analyst reports to the Gas and Power Settlements Coordinator and ensures the integrity and efficiency of gas and power contract settlement processes, acting as a key link between commercial, operational and regulatory teams. Responsibilities and Main Activities Order-to-Cash Execution: register all closed gas and power deals in settlement tools and send for billing or payment processing, ensuring completion, accuracy and compliance with contractual terms and company policies. Billing and Payments Oversight: guarantee timely supplier payments and perform quality assurance on billing and payment activities, including those handled by third parties. Customer and Counterparty Support: serve as the primary contact for counterparties regarding ongoing contracts and settlements and open and track claims and disputes, acting as Resolution Owner (RO) for settlement‑related issues. System Utilization: maintain settlements systems and tools, keep them up‑to‑date, assist in the implementation and testing of system upgrades and enhancements. KPI Monitoring and Reporting: prepare and distribute regular reports on settlement activities, including status updates, performance metrics, root‑cause analysis, issue resolution and long‑term improvements. Regulatory Reporting: deliver accurate and timely regulatory reports under commercial support responsibility. Commercial Support: support and collaborate with the Commercial team on new contracts, deals and projects, ensuring successful implementation. Cross‑Functional Collaboration: work closely with teams in Tax, Legal, Finance, Treasury, Scheduling and Commercial to ensure end‑to‑end settlement processes are aligned and efficient. Process Automation & Data Analysis: identify opportunities for automation and lead continuous improvement initiatives, analyze data to enhance settlement performance and support decision‑making. Maintain SOPs and effective controls. Records & Data Management: maintain high standards in data quality, privacy and security across all settlement activities. Comply with Shell policies and rules and ensure 100% completion of mandatory training. Qualifications Legal authorization to work in Brazil on a full‑time basis (other than current employer). Bachelor’s degree with 2 or more years of experience in the Power or Gas sectors. Familiarity with Brazilian energy market regulations and settlement practices. Strong commitment to Shell’s values and continuous improvement culture. Advanced analytical and problem‑solving skills, with experience in data visualization and proficiency using Excel, Power BI, Power Automate and similar tools. Attention to detail and accuracy in data management. Strong stakeholder engagement, collaboration and teamwork mindset. Learner mindset, adaptability to constant changes and ability to prioritize. Fluent in English and Portuguese; Spanish is an advantage. Position based in São Paulo‑SP. What We Offer Opportunity to develop the skills needed to grow in an environment that values honesty, integrity and respect. Ability to balance priorities and become the best version of yourself. Progress as a person while working on the energy transition. Continuous growth of transferable skills to get ahead. Work at the forefront of technology, trends and practices. Collaboration with experienced colleagues with unique expertise. Balance in a values‑led culture that encourages self‑improvement. Flexible working hours, remote and mobile working options. Competitive starting salary with annual performance‑related increases. Paid parental leave, including for non‑birthing parents. Opportunity to join an organisation that is one of the world’s most diverse and inclusive. Diverse career opportunities in national and international teams. Wide range of training and development programmes. Shell in Brazil Shell is a global group of energy and petrochemical companies, employing 103,000 people and operating in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future. Our strategy, Powering Progress, sets our goal to become a net‑zero emissions energy business and generate value for our shareholders, customers and society. Our values – honesty, integrity and respect for people – underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual guide our actions and compliance with relevant laws. Equal Opportunity & Disclaimer Shell is an Equal Opportunity Employer. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation and life experiences to apply. DISCLAIMER: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. The Shell Group and its approved recruitment consultants will never ask you for a fee. Legal Notice Shell is an Equal Opportunity Employer. You can be a part of the future of energy. Together, we are transitioning to a net‑zero emissions business while providing the energy people around the world need today. #J-18808-Ljbffr