Sr. Operations Manager

Há 6 dias


São Paulo, Brasil 99 Tempo inteiro

About The Company We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services or digital payments. To make life easier for millions of people every day, since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and more. About The Team / Role We are looking for a customer‑centric senior operations manager to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth. In this role, you will work on cross‑functional strategic projects and will be responsible for data analyses that help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth. Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development. In this role, you’ll be… Analyzing business metrics and making business decisions; Doing A/B tests regarding marketplace metrics and assisting the teams in decision‑making; Acting as a focal point for projects related to improving our product solutions; Aligning all points related to these projects with other areas (Marketing, Legal, Operations, Product, Research, Safety, etc.); Organizing all project information and transparently communicating developments and results to other teams in the company. We’re eager to be in touch because you have… Business‑oriented mindset; Analytical skills; Academic background in Business Administration, Economics, Engineering, or related areas (preferred); Advanced English. You’ll love working at DiDi because… We create user value. We strive to always innovate new experiences that are safe, pleasant and efficient. We are data‑driven and believe in making informed decisions. Collaboration wins; success is a team sport. Integrity is at the core of our business. Growth is continuous. Diversity and inclusion are non‑negotiable values, and we practice inclusion, plurality, and respect. Diversity & Inclusion Diversity is one of our biggest strengths. We respect each other and believe in equal opportunities for all. We practice inclusion, plurality, and respect. We count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing #J-18808-Ljbffr



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