Program Director Telecoms

Netcracker Shaping the Digital Future As a proud subsidiary of NEC Corporation Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI‑Native IT Solutions to help telecommunication providers transform innovate and deliver results that matter. Powered by cutting‑edge technology and the passion of our people we unlock new opportunities spark innovation and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future we’re leading it. About the role The Program Director has the two‑fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E delivery activities of a Telecoms OSS / BSS program to ensure that service commitments are attainable and profitable. Role and Responsibilities Manage and grow Netcrackers on‑site transformation programs including the following : Budget and business planning for projects and programs including forecasting monitoring and resource planning while ensuring business profitability Manage customer expectations and satisfaction Generate additional profitable revenue by expanding the scope of services provided by Netcracker Partner with the Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals execution of contract negotiations and pre‑sales consulting. Represent Solution Delivery in presales activities ensuring that Netcracker deployment methodologies are accurately represented to potential customers Lead recurring governance meetings with the client steering committee to ensure alignment on program milestones and future strategy. Hold Account Teams accountable for project deliverables Manage all resources to ensure that all program commitments are completed on time within budget and with high quality Lead service delivery and customer support activities related to the Netcracker product suite Establish and grow relationships with clients at all levels in the organization Act as a trusted advisor to customer executives and SMEs participating in strategic and roadmap discussions on business transformation. Lead cross‑functional multi‑cultural geographically dispersed teams Establish and manage MBOs / KPIs for the team Partner with leadership to create and maintain departmental staffing plans organizational charts budgets and other appropriate departmental documentation Interact with the Engineering and Product Management departments effectively providing input for ongoing product enhancements Required Experience Proven ability to lead multi‑million business transformational programs involving complex technical solutions for OSS / BSS Telecoms projects. Proven ability to handle program governance ensuring alignment on program milestones and future strategy Ability to build and execute program resource plans (on / offshore) 10 years of management experience at least 3 years at senior levels Experience running multi‑million and complex telecoms programs Required experience with writing and reviewing contracts SOWs and other commercial agreements Extensive experience with project management methodologies Ability to build relationships at multiple levels within the client organization Experience working in a matrixed corporate environment Ability to travel Must be able to work from the office in a Hybrid mode Both English and Portuguese fluency are a must Education University Degree in Computer Science or related field All of our job opportunities in Brazil are open to people with disabilities (PWDs) / Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs) Connect with us on LinkedIn and stay up to date on our company news. #LI-ML1 #LI-Onsite #J-18808-Ljbffr