Program Director

2 semanas atrás

Greater São Paulo Area, Brasil Netcracker Technology Tempo inteiro R$900.000 - R$1.200.000 por ano

About The Role
The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E delivery activities of a Telecoms OSS/BSS program to ensure that service commitments are attainable and profitable.

Role and Responsibilities

  • Manage and grow Netcracker's on-site transformation programs, including the following:
  • Budget and business planning for projects and programs, including forecasting, monitoring, and resource planning, while ensuring business profitability
  • Manage customer expectations and satisfaction
  • Generate additional profitable revenue by expanding the scope of services provided by Netcracker
  • Partner with the Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.
  • Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers
  • Lead recurring governance meetings with the client steering committee to ensure alignment on program milestones and future strategy.
  • Hold Account Teams accountable for project deliverables
  • Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality
  • Lead service delivery and customer support activities related to the Netcracker product suite
  • Establish and grow relationships with clients at all levels in the organization
  • Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.
  • Lead cross-functional, multi-cultural, geographically dispersed teams
  • Establish and manage MBOs/KPIs for the team
  • Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation
  • Interact with the Engineering and Product Management departments effectively, providing input for ongoing product enhancements

Required Experience

  • Proven ability to lead multi-million, business transformational programs involving complex technical solutions, for OSS/BSS Telecoms projects.
  • Proven ability to handle program governance, ensuring alignment on program milestones and future strategy
  • Ability to build and execute program resource plans (on/offshore)
  • 10 years of management experience, at least 3 years at senior levels
  • Experience running multi-million and complex telecoms programs
  • Required experience with writing and reviewing contracts, SOWs, and other commercial agreements
  • Extensive experience with project management methodologies
  • Ability to build relationships at multiple levels within the client organization
  • Experience working in a matrixed corporate environment
  • Ability to travel
  • Must be able to work from the office in a Hybrid mode
  • Both English and Portuguese fluency are a must

Education

  • University Degree in Computer Science or related field

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