Customer Support Agent

2 semanas atrás

Vitória, Brasil Ignis Agency Tempo inteiro

About Us We are a fast-growing digital company helping people find jobs and helping teams hire faster. We're building simple tools and great support so users have an excellent experience. The Role We're looking for a Customer Support Agent to help our users every day. You will reply to questions, solve problems, and keep our platform running smoothly. This role is great for someone early in their career who wants to grow in the digital world. Location Location: Remote (work from anywhere) Schedule Schedule: Full-time with rotating shifts across global time zones Contract Contract: Permanent remote-first What You’ll Do Answer user questions via chat, email, and community channels (clear friendly English). Handle support tickets (e.g. in Zendesk) and follow up until issues are solved. Help with profile reviews and basic account checks. Post and maintain job listings on major job boards and social platforms. Track daily activity in simple spreadsheets and share short status reports. Escalate technical issues to the right team and keep users updated. Keep our FAQs and support guides up to date. What You’ll Bring Strong written communication in English (clear simple polite). Good organization and attention to detail; you like checklists and follow-ups. Comfort using online tools (Google Workspace spreadsheets ticketing systems). Ability to work in a fast pace and handle repetitive tasks with quality. Flexibility to work different shifts (we're a global team). Nice to Have (Not required) Experience in customer support community management or operations. Familiarity with job boards (LinkedIn, Indeed etc.) or social posting tools. Basic understanding of metrics (response time resolution rate). Why You’ll Love It Here 100% Remote: Work from anywhere with a stable internet connection. Global Team: Collaborate with friendly teammates across countries and cultures. Pay in USD: Competitive compensation in US dollars plus performance incentives. Growth: Clear training simple processes and real chances to learn and advance. Tools You May Use Ticketing: Zendesk (or similar) Communication: Email, chat, and community channels Productivity: Google Workspace (Docs, Sheets, Drive) Job Boards & Social Platforms for posting How to Apply Interview Process Quick screening (30 min) Practical support exercise (45 min) Final interview (30 min) We're an equal opportunity employer. We welcome applicants from all backgrounds and time zones. Key Skills Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator #J-18808-Ljbffr

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