Customer Service Director
4 semanas atrás
We are Blaze, the fastest growing casino in LATAM. We are seeking a passionate and experienced Customer Service Director to join our team. As the Customer Service Director at Blaze, you will be responsible for leading and overseeing our customer service department, ensuring high-quality service delivery and customer satisfaction. You will collaborate closely with other departments to continuously improve our customer experience and drive our business growth. Responsibilities Partner with the stakeholders to develop, and implement strategies to enhance the efficiency and effectiveness of the CS team Lead initiatives to improve operational processes and ensure alignment with business goals Manage the team in a 24 / 7 / 365 environment, ensuring high performance and service excellence Build and maintain robust relationships with other internal departments to support seamless operations Continuously evaluate and improve customer service policies and procedures to enhance customer satisfaction and operational efficiency Operated via a free electronic and telephone channel, operating 24 hours a day, seven days a week, able to serve complaints, doubts and other problems related to betting Requirements At least 5 years of experience in a customer service leadership role Proven track record of delivering exceptional customer service Experience in managing customer focused teams Excellent leadership and communication skills Strong strategic thinking and problem-solving abilities Knowledgeable in Digital Platforms, Customer Claim, CRM, Procon, Reclame Aqui. Experience in the iGaming industry is preferred Benefits Remote work Paid time off #J-18808-Ljbffr
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Customer Service Director
Há 4 dias
Curitiba, Brasil Blaze Tempo inteiroWe are Blaze, the fastest growing casino in LATAM.We are seeking a passionate and experienced Customer Service Director to join our team.As the Customer Service Director at Blaze, you will be responsible for leading and overseeing our customer service department, ensuring high-quality service delivery and customer satisfaction.You will collaborate closely...
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Customer Service Director
1 semana atrás
Curitiba, Brasil Blaze Tempo inteiro**We are Blaze, the fastest growing casino in LATAM.**We are seeking a passionate and experienced Customer Service Director to join our team.As the Customer Service Director at Blaze, you will be responsible for leading and overseeing our customer service department, ensuring high-quality service delivery and customer satisfaction.You will collaborate...
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Director, Technical Customer Support
2 semanas atrás
Curitiba, Brasil Guidewire Software, Inc. Tempo inteiro**Brazil - Curitiba**Product Development and Operations/Full time/HybridGuidewire is growing its Latin America presence by opening a new office in Brazil. We are seeking a seasoned, mature technical support leader to be responsible for all product support operations in Brazil. The Director will also be the Site Leader for the Brazil office, working with...
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Director, Technical Customer Support
2 semanas atrás
Curitiba, Brasil Guidewire Software, Inc. Tempo inteiro**Brazil - Curitiba**Product Development and Operations/Full time/HybridGuidewire is growing its Latin America presence by opening a new office in Brazil.We are seeking a seasoned, mature technical support leader to be responsible for all product support operations in Brazil.The Director will also be the Site Leader for the Brazil office, working with...
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Gsi Alliance Sales Director
Há 4 dias
Curitiba, Brasil Canonical - Jobs Tempo inteiroWhat is Canonical? Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, "the world's best free software platform". Our mission is to realise the potential of free software in the lives of individuals and organisations. Our services are helping individuals and businesses worldwide to reduce costs,...
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Gsi Alliance Sales Director
Há 4 dias
Curitiba, Brasil Canonical - Jobs Tempo inteiroWhat is Canonical?Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, "the world's best free software platform".Our mission is to realise the potential of free software in the lives of individuals and organisations.Our services are helping individuals and businesses worldwide to reduce costs,...
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Gsi Alliance Sales Director
1 semana atrás
Curitiba, Brasil Canonical - Jobs Tempo inteiro**What is Canonical?**Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, "the world's best free software platform".Our mission is to realise the potential of free software in the lives of individuals and organisations.Our services are helping individuals and businesses worldwide to reduce costs,...
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Global Oem Alliances Sales Director
4 semanas atrás
Curitiba, Brasil Canonical - Jobs Tempo inteiroLarge OEM or Independent Hardware Vendor (IHV) brands - Dell, HPE, IBM, Lenovo, Ericsson, Cisco, Fujitsu and many more - are major partners for Canonical. These companies often build software-defined solutions which they take to market, and Ubuntu is a key ingredient in cloud-native and edge or IoT solutions. More and more of those solutions depend on open...
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Customer Service Analyst
Há 4 dias
Curitiba, Brasil Dr. Schär Tempo inteiroYour responsibilities :Ensure service excellence by acting as a key link between customers and internal departments, meeting service KPIs and resolving requests efficiently to drive customer satisfaction and loyalty.Manage and optimize the order-to-delivery process, ensuring accurate order handling, timely issue resolution, and alignment with commercial and...
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Customer Service Analyst
Há 4 dias
Curitiba, Brasil Dr. Schär Tempo inteiroYour responsibilities : Ensure service excellence by acting as a key link between customers and internal departments, meeting service KPIs and resolving requests efficiently to drive customer satisfaction and loyalty. Manage and optimize the order-to-delivery process, ensuring accurate order handling, timely issue resolution, and alignment with commercial...