Customer Service Analyst

Há 5 dias

Curitiba, Brasil Dr. Schär Tempo inteiro

Your responsibilities :Ensure service excellence by acting as a key link between customers and internal departments, meeting service KPIs and resolving requests efficiently to drive customer satisfaction and loyalty.Manage and optimize the order-to-delivery process, ensuring accurate order handling, timely issue resolution, and alignment with commercial and operational goals.Support demand planning and sales forecasting by monitoring customer demand trends and collaborating with sales and supply chain teams to ensure accurate and agile adjustments.Your profile :Professional Background & EducationSolid academic foundation with a Bachelor's degree in Business Administration, Supply Chain, or related fields, combined with over 3 years of hands-on experience in Customer Service operations.Personal Skills & AttributesStrong communication and conflict resolution skills, with a high level of empathy, resilience, and strategic thinking.Demonstrates proactivity, attention to detail, and a results-driven mindset.Technical ExpertiseAdvanced proficiency in Excel and familiarity with tools like Power BI (preferred).Experienced in ERP and CRM systems, with strong analytical capabilities in sales performance and service KPIs (e.g., Order Fill Rate, Order Digitalization, Complaints, Customer Returns, Over / Out of Stock, Write-offs).Your benefits :An international and appreciative working environmentA family-like corporate culture with creative freedomA secure, long-term employment in an interesting industryA modern, progressive workplaceAn individual "Onboarding program"An optimal learning environment for your continuous developmentA variety of challenging tasks and projectsFood voucherTransportation voucherHealth and dental planLife insuranceDifferent discounts at partner companies#J-*****-Ljbffr

  • Customer Success Operations Analyst

    1 dia atrás

    Curitiba, Brasil Diferencial Gestão De Talentos Tempo inteiro

    **Customer Success Operations Analyst (Junior)****Job Overview**Our customers are the heart of our business, as is the role of the CS Team.The Customer Success Operations Analyst mission is to drive theeffectiveness and efficiency of our Customer Success team.You will beresponsible for defining customer success goals, strategies, and tactics andprocess...

  • Customer Success Operations Analyst

    Há 3 dias

    Curitiba, Brasil Diferencial Gestão de Talentos Tempo inteiro

    **Customer Success Operations Analyst (Junior)****Job Overview**Our customers are the heart of our business, as is the role of the CS Team.The Customer Success Operations Analyst mission is to drive theeffectiveness and efficiency of our Customer Success team. You will beresponsible for defining customer success goals, strategies, and tactics andprocess...

  • Customer Service Analyst

    Há 5 dias

    Curitiba, Brasil Dr. Schär Tempo inteiro

    Your responsibilities : Ensure service excellence by acting as a key link between customers and internal departments, meeting service KPIs and resolving requests efficiently to drive customer satisfaction and loyalty. Manage and optimize the order-to-delivery process, ensuring accurate order handling, timely issue resolution, and alignment with commercial...

  • Analista de Customer Service

    3 semanas atrás

    Curitiba, Brasil BCFoods Brasil Tempo inteiro

    **Sobre a BCFoods**A BCFoods é líder global no fornecimento de vegetais desidratados, especiarias e ingredientes naturais. Atuamos com as maiores indústrias de alimentos do mundo, sempre com compromisso em qualidade, inovação e sustentabilidade. No Brasil, temos um ambiente de trabalho dinâmico, com alto nível de colaboração e oportunidades para...

  • Customer Success Analyst

    Há 3 dias

    Curitiba, Brasil The Coffee Tempo inteiro

    **Description**: O que buscamos? Procuramos um profissional para trabalhar como Cargo Customer Success Analyst, que deseja desenvolver uma carreira na The Coffee e no mundo de cafés especiais. Atividades: - Administração de carteiras de lojas próprias e franqueadas - Acompanhamento de inauguração de lojas e lojas em operação - Realizar supervisão...

  • Sr. Technical Customer Success Analyst

    3 semanas atrás

    Curitiba, Brasil CAI Software, LLC Tempo inteiro

    Title: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications ’s integrated and automated software offerings and point solutions are designed...

  • Sr. Technical Customer Success Analyst

    2 semanas atrás

    Curitiba, Brasil CAI Software, LLC Tempo inteiro

    Title: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications (a CAI Division) is a leading global provider of industry‑specific business and production software technology for print industries. Graphic Communications’ integrated and automated software offerings and point solutions are designed...

  • Sr. Technical Customer Success Analyst

    2 semanas atrás

    Curitiba, Brasil Cai Software, Llc Tempo inteiro

    Title: Sr.Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications (a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries.Graphic Communications' integrated and automated software offerings and point solutions are designed to...

  • Customer Analyst

    2 semanas atrás

    Curitiba, Brasil Infobip Ltd Tempo inteiro

    Role Responsibilities and expectations:- Follow defined strategy for the region covering products and channels from customer perspective.- Actively monitor profitability of assigned ongoing projects and ensure that the project is completed timely and with agreed commercial terms.- Support decision making through preparing regular and ad hoc analysis, on...

  • Customer Service Director

    Há 5 dias

    Curitiba, Brasil Blaze Tempo inteiro

    We are Blaze, the fastest growing casino in LATAM.We are seeking a passionate and experienced Customer Service Director to join our team.As the Customer Service Director at Blaze, you will be responsible for leading and overseeing our customer service department, ensuring high-quality service delivery and customer satisfaction.You will collaborate closely...