Client services coordinator

Client Services CoordinatorRole Overview: A Leadership Role in Strategic Talent AcquisitionTheClient Services Coordinatoris a pivotal, client-facingleadershiprole that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio of clients utilizing our Recruitment Process Outsourcing ( RPO ).This position is about driving performance: ensuring compliance, leading a team of recruiters, optimizing the full recruitment lifecycle, and managing the financial health of your client accounts. You will be instrumental in building long-term client trust while delivering measurable results and introducing innovative recruitment strategies.Key ResponsibilitiesYour responsibilities fall into three core areas:Client & Strategy Management ,Team & ProcessLeadership , andOperational & Financial Control.1. Client & Strategy ManagementStrategic Partnership:Serve as the primary point of contact and strategic partner, cultivating deep, long-term trust with clients, hiring managers, and internal recruiters.Solution Delivery:Develop and execute strategies for RPO and MSP solutions, proactively anticipating client needs and introducing new and innovative recruitment and selection concepts.Stakeholder Satisfaction:Increase satisfaction for both internal clients (Hiring Managers) and candidates by designing and overseeing structured selection processes with consistent communication and feedback.Transparent Reporting:Ensure a positive, transparent relationship through regular weekly, monthly, and quarterly business reviews to present results, propose new strategies, and discuss performance.2. Team & Process LeadershipFull-Cycle Management:Own and manage the entire recruitment process for a portfolio of accounts, often focused on filling niche, challenging, and specialized positions.Recruiter Leadership:Directly lead, manage, and develop a team of recruiters and researchers, providing constant feedback and structured development plans.Process Improvement:Drive continuous improvement in selection execution by evaluating and integrating new recruitment technologies and tools.Recruiter Support:Provide proactive, hands-on support to the team in candidate sourcing efforts and overcoming roadblocks.3. Operational & Financial ControlPerformance Monitoring:Directly manage and controlKey Performance Indicators (KPIs)andService Level Agreements (SLAs)for all accounts through robust control and monitoring methodologies.Data & Insights:Build and maintainoperational dashboardsand vacancy spreadsheets, ensuring data accuracy and facilitating clear communication across all stakeholders.Financial Health:Ensure the financial performance of the client contract portfolio by managingGross Profit (GP)andOperating Expenses (Opex).Candidate RequirementsExperience & EducationMinimum Experience:A minimum of5 yearsof professional experience is required.Leadership/Specialist Experience:Proven experience in a leadership, senior specialist, or similar high-level role is highly valued.Preferred Industry Background:Experience in amultinational companyis preferred. Experience inPharmaceutical, Medical Devices, or Life Sciencesis a plus but not mandatory.Education:CompletedHigher Education(University Degree) is mandatory.Skills & Technical Expertise1. Core Capabilities (Dominant/Expert Knowledge Required)Recruitment & Selection (R&S):Expert-level, hands-on knowledge of full-cycle recruiting processes, strategies, and best practices.Data & Metrics Management:Strong experience in building and utilizingoperational dashboardsand key recruitmentmetrics(KPIs/SLAs) for control, monitoring, and strategic decision-making.Computer Skills (Office Suite):Expert-level proficiency inExcel(for data analysis and reporting),Power Point(for strategic presentations),Word , andOutlook.2. Strategic & Leadership Skills (Strong Proficiency Required)Operational & Process Leadership:Proven ability to lead and develop people, manage complex demand cycles, and drive overall process efficiency.Client Management:Strong skill set in managing relationships, fostering long-term trust, and presenting business reviews and proposals to key stakeholders.Logistics, Location & LanguageLocation:Must reside in or nearSão Paulo, Brazil.Language Skills:Portuguese:ProficientEnglish:AdvancedSpanish:Basic proficiency is a plus