 
						Client Services Coordinator
4 semanas atrás
Client Services Coordinator
Role Overview: A Leadership Role in Strategic Talent Acquisition
The  Client Services Coordinator  is a pivotal, client-facing  leadership  role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio of clients utilizing our Recruitment Process Outsourcing ( RPO ).
This position is about driving performance: ensuring compliance, leading a team of recruiters, optimizing the full recruitment lifecycle, and managing the financial health of your client accounts. You will be instrumental in building long-term client trust while delivering measurable results and introducing innovative recruitment strategies.
Key Responsibilities
Your responsibilities fall into three core areas:  Client & Strategy Management ,  Team & Process
Leadership , and  Operational & Financial Control .
1. Client & Strategy Management
Strategic Partnership:  Serve as the primary point of contact and strategic partner, cultivating deep, long-term trust with clients, hiring managers, and internal recruiters.
Solution Delivery:  Develop and execute strategies for RPO and MSP solutions, proactively anticipating client needs and introducing new and innovative recruitment and selection concepts.
Stakeholder Satisfaction:  Increase satisfaction for both internal clients (Hiring Managers) and candidates by designing and overseeing structured selection processes with consistent communication and feedback.
Transparent Reporting:  Ensure a positive, transparent relationship through regular weekly, monthly, and quarterly business reviews to present results, propose new strategies, and discuss performance.
2. Team & Process Leadership
Full-Cycle Management:  Own and manage the entire recruitment process for a portfolio of accounts, often focused on filling niche, challenging, and specialized positions.
Recruiter Leadership:  Directly lead, manage, and develop a team of recruiters and researchers, providing constant feedback and structured development plans.
Process Improvement:  Drive continuous improvement in selection execution by evaluating and integrating new recruitment technologies and tools.
Recruiter Support:  Provide proactive, hands-on support to the team in candidate sourcing efforts and overcoming roadblocks.
3. Operational & Financial Control
Performance Monitoring:  Directly manage and control  Key Performance Indicators (KPIs)  and  Service Level Agreements (SLAs)  for all accounts through robust control and monitoring methodologies.
Data & Insights:  Build and maintain  operational dashboards  and vacancy spreadsheets, ensuring data accuracy and facilitating clear communication across all stakeholders.
Financial Health:  Ensure the financial performance of the client contract portfolio by managing  Gross Profit (GP)  and  Operating Expenses (Opex) .
Candidate Requirements
Experience & Education
Minimum Experience:  A minimum of  5 years  of professional experience is required.
Leadership/Specialist Experience:  Proven experience in a leadership, senior specialist, or similar high-level role is highly valued.
Preferred Industry Background:  Experience in a  multinational company  is preferred. Experience in  Pharmaceutical, Medical Devices, or Life Sciences  is a plus but not mandatory.
Education:  Completed  Higher Education  (University Degree) is mandatory.
Skills & Technical Expertise
1. Core Capabilities (Dominant/Expert Knowledge Required)
Recruitment & Selection (R&S):  Expert-level, hands-on knowledge of full-cycle recruiting processes, strategies, and best practices.
Data & Metrics Management:  Strong experience in building and utilizing  operational dashboards  and key recruitment  metrics  (KPIs/SLAs) for control, monitoring, and strategic decision-making.
Computer Skills (Office Suite):  Expert-level proficiency in  Excel  (for data analysis and reporting),  PowerPoint  (for strategic presentations),  Word , and  Outlook .
2. Strategic & Leadership Skills (Strong Proficiency Required)
Operational & Process Leadership:  Proven ability to lead and develop people, manage complex demand cycles, and drive overall process efficiency.
Client Management:  Strong skill set in managing relationships, fostering long-term trust, and presenting business reviews and proposals to key stakeholders.
Logistics, Location & Language
Location:  Must reside in or near  São Paulo, Brazil.
Language Skills:
Portuguese:  Proficient
English:  Advanced
Spanish:  Basic proficiency is a plus
- 
					  Client Services Coordinator3 semanas atrás 
 São Paulo, Brasil Randstad Tempo inteiroClient Services Coordinator Role Overview: A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated... 
- 
					  Client Services Coordinator2 semanas atrás 
 São Paulo, Brasil Randstad Tempo inteiroClient Services Coordinator Role Overview: A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated... 
- 
					  Client Services Coordinator4 semanas atrás 
 São Paulo, Brasil Randstad Tempo inteiroClient Services CoordinatorRole Overview: A Leadership Role in Strategic Talent AcquisitionThe Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio... 
- 
					  Client services coordinator3 semanas atrás 
 São Paulo, Brasil Randstad Tempo inteiroClient Services Coordinator Role Overview: A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated... 
- 
					  Client Services Coordinator4 semanas atrás 
 São Paulo, Brasil Randstad Tempo inteiroClient Services Coordinator Role Overview: A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated... 
- 
					  Client Services Coordinator3 semanas atrás 
 São Paulo, Brasil buscojobs Brasil Tempo inteiroOverview Client Services Coordinator Role Overview : A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a... 
- 
					  Client services coordinator2 semanas atrás 
 São Paulo, Brasil Randstad Tempo inteiroClient Services Coordinator Role Overview: A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a... 
- 
					  Client Services Coordinator3 semanas atrás 
 São Paulo, Brasil Randstad Tempo inteiroClient Services Coordinator Role Overview: A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated... 
- 
					  Client Services Coordinator3 semanas atrás 
 São Paulo, Brasil Randstad Tempo inteiroClient Services Coordinator Role Overview: A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated... 
- 
					  Client Services Coordinator1 semana atrás 
 São Paulo, São Paulo, Brasil Randstad Tempo inteiro R$60.000 - R$120.000 por anoClient Services CoordinatorRole Overview: A Leadership Role in Strategic Talent AcquisitionTheClient Services Coordinatoris a pivotal, client-facingleadershiprole that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio of...