Client Services Coordinator

Client Services Coordinator

Role Overview: A Leadership Role in Strategic Talent Acquisition

The
Client Services Coordinator
is a pivotal, client-facing
leadership
role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio of clients utilizing our Recruitment Process Outsourcing (
RPO
).

This position is about driving performance: ensuring compliance, leading a team of recruiters, optimizing the full recruitment lifecycle, and managing the financial health of your client accounts. You will be instrumental in building long-term client trust while delivering measurable results and introducing innovative recruitment strategies.

Key Responsibilities

Your responsibilities fall into three core areas:
Client & Strategy Management
,
Team & Process

Leadership
, and
Operational & Financial Control
.

1. Client & Strategy Management

• Strategic Partnership:
  Serve as the primary point of contact and strategic partner, cultivating deep, long-term trust with clients, hiring managers, and internal recruiters.
• Solution Delivery:
  Develop and execute strategies for RPO and MSP solutions, proactively anticipating client needs and introducing new and innovative recruitment and selection concepts.
• Stakeholder Satisfaction:
  Increase satisfaction for both internal clients (Hiring Managers) and candidates by designing and overseeing structured selection processes with consistent communication and feedback.
• Transparent Reporting:
  Ensure a positive, transparent relationship through regular weekly, monthly, and quarterly business reviews to present results, propose new strategies, and discuss performance.

2. Team & Process Leadership

• Full-Cycle Management:
  Own and manage the entire recruitment process for a portfolio of accounts, often focused on filling niche, challenging, and specialized positions.
• Recruiter Leadership:
  Directly lead, manage, and develop a team of recruiters and researchers, providing constant feedback and structured development plans.
• Process Improvement:
  Drive continuous improvement in selection execution by evaluating and integrating new recruitment technologies and tools.
• Recruiter Support:
  Provide proactive, hands-on support to the team in candidate sourcing efforts and overcoming roadblocks.

3. Operational & Financial Control

• Performance Monitoring:
  Directly manage and control
  Key Performance Indicators (KPIs)
  and
  Service Level Agreements (SLAs)
  for all accounts through robust control and monitoring methodologies.
• Data & Insights:
  Build and maintain
  operational dashboards
  and vacancy spreadsheets, ensuring data accuracy and facilitating clear communication across all stakeholders.
• Financial Health:
  Ensure the financial performance of the client contract portfolio by managing
  Gross Profit (GP)
  and
  Operating Expenses (Opex)
  .

Candidate Requirements

Experience & Education

• Minimum Experience:
  A minimum of
  5 years
  of professional experience is required.
• Leadership/Specialist Experience:
  Proven experience in a leadership, senior specialist, or similar high-level role is highly valued.
• Preferred Industry Background:
  Experience in a
  multinational company
  is preferred. Experience in
  Pharmaceutical, Medical Devices, or Life Sciences
  is a plus but not mandatory.
• Education:
  Completed
  Higher Education
  (University Degree) is mandatory.

Skills & Technical Expertise

1. Core Capabilities (Dominant/Expert Knowledge Required)

• Recruitment & Selection (R&S):
  Expert-level, hands-on knowledge of full-cycle recruiting processes, strategies, and best practices.
• Data & Metrics Management:
  Strong experience in building and utilizing
  operational dashboards
  and key recruitment
  metrics
  (KPIs/SLAs) for control, monitoring, and strategic decision-making.
• Computer Skills (Office Suite):
  Expert-level proficiency in
  Excel
  (for data analysis and reporting),
  PowerPoint
  (for strategic presentations),
  Word
  , and
  Outlook
  .

2. Strategic & Leadership Skills (Strong Proficiency Required)

• Operational & Process Leadership:
  Proven ability to lead and develop people, manage complex demand cycles, and drive overall process efficiency.
• Client Management:
  Strong skill set in managing relationships, fostering long-term trust, and presenting business reviews and proposals to key stakeholders.

Logistics, Location & Language

• Location:
  Must reside in or near
  São Paulo, Brazil.
• Language Skills:
• Portuguese:
  Proficient
• English:
  Advanced
• Spanish:
  Basic proficiency is a plus